Technical Service Specialist at Bakelite
Barry, Wales, United Kingdom -
Full Time


Start Date

Immediate

Expiry Date

10 Dec, 25

Salary

0.0

Posted On

10 Sep, 25

Experience

4 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Microsoft Office, Analytical Chemistry, English

Industry

Marketing/Advertising/Sales

Description

At Bakelite, you’ll help us create a better tomorrow with sustainable and innovative chemistry today.
We’re Everywhere. Everywhere you look, you’ll find products enabled by Bakelite, from stronger homes to safer automobiles and everywhere in between. With more than 100 years of history and strong customer relationships, we boldly engineer sustainable products to tackle our world’s most challenging demands.
Join Our Team and Help Us Build a Stronger, Safer, Better World.
It’s Better with Bakelite.

It’s Better with Bakelite: Our Commitment Back to You

  • You’ll Help Shape Our Future. As a Bakelite associate, you’re part of a diverse, global population creating the next generation of the company and we expect you to put your fingerprint on it.
  • We Champion Our Associates. At Bakelite, you don’t just climb the career ladder – you pave your personal path through continued learning and development.
  • Together, We Will Protect the Planet. From our processes to our products, we are focusing on the opportunities that both grow our profitability as a company, and improve and protect the planet.
  • Safety is a Core Value. At Bakelite, safety is a 24/7 mindset. We are all safe today to ensure we are able to show up tomorrow – for our families and friends, for each other and for our communities.
  • We Care. Plain and simple, we care about our associates. From the top on down, we place a high value on our culture and the associate experience. We offer competitive compensation, robust benefits and support our associates every step of their career.

Technical Service Specialist: The Impact You’ll Have On The Organization and World

  • Drives innovation at the customer interface by tailoring product formulations and supporting new product development, directly impacting customer satisfaction and Bakelite’s market competitiveness.
  • Acts as a key technical ambassador for Bakelite across EMEA, strengthening partnerships with customers and enhancing product adoption through expert-level support and guidance.
  • Accelerates sustainable product solutions by focusing on environmental performance and compliance with national and European regulations, promoting both ecological responsibility and business continuity.
  • Leads the transition from development to production by aligning new PSR product implementation with manufacturing, quality, and safety standards at the Barry plant.
  • Supports business growth through technical excellence, enabling successful product introductions, optimizing customer processes, and reducing off-spec material issues.

How To Apply:

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Responsibilities
  • Independently visit PSR customers to define and support new development projects, test product performance, and optimize customer processes.
  • Resolve customer technical issues and provide expert recommendations to improve product performance or resolve complaints.
  • Coordinate cross-functionally with R&D, manufacturing, legal, and commercial teams to ensure alignment on product solutions and development efforts.
  • Prepare and update technical documentation, including Visit Reports, Product Manuals, and Technical Data Sheets.
  • Deliver technical presentations and conduct needs analyses to identify opportunities for innovation and customization.
  • Ensure compliance with safety and environmental legislation and advise on the implementation of safety changes, particularly at the Barry site.
  • Lead or support internal projects such as recipe improvement, raw material changes, product transfers, and sustainability initiatives (e.g., Barry Blue Print)
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