Technical Service Specialist – CT Systems at Siemens Healthineers

Burgos, Castile and León, Spain -

Full Time

Start Date

Immediate

Expiry Date

18 Sep, 26

Salary

69036.0

Posted On

20 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

CT Systems Expertise, Remote Diagnostics, Predictive Maintenance, Root Cause Analysis, KPI Development, Technical Triage, Cross-functional Collaboration, Operational Rigor, X-ray Tube Physics, Gantry Mechanics, High Voltage Electronics, Detector Arrays, Software Diagnostics, Technical Communication, Process Optimization, Thermal Management

Industry

Hospitals and Health Care

Description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Guardian & Predictive Services Specialist — CT Americas Organization: Siemens Healthineers About the Role You will be the dedicated specialist responsible for delivering Guardian and Proactive (PROA) remote monitoring services for the CT modality across the Americas (US & Canada). This role is the operational backbone of a contractual service embedded in hundreds of active service agreements, directly supporting a crucial revenue stream. Your mission: detect the failure before it happens, act before the disruption reaches the patient, and make the best service the one the customer never notices. You will monitor real-time system intelligence, triage predictive events, coordinate field response, and continuously improve the detection-to-resolution cycle — ensuring that every Guardian-contracted CT system receives the proactive care it was promised. What Sets You Apart You don't just fix problems — you prevent them. You find meaning in the disruption that didn't happen, the scan that ran on schedule, the patient whose care was never interrupted. You combine technical depth with operational ownership and a relentless drive to improve. Why This Role Matters Behind every Guardian alert is a network of expertise committed to one thing: uninterrupted patient care. You are the person who makes that network work. What You'll Do Monitor & Triage — Analyze Guardian and PROA events (Sc0/Sc1/Sc2) via remote diagnostic platforms (SRS, HPOV, PEAK), applying clinical and technical validation to determine risk and urgency. Coordinate Field Action — Translate predictive findings into clear, actionable dispatches for field service engineers, schedulers, and customer care teams. You are the bridge between remote intelligence and on-site execution. Drive Continuous Improvement — Track dispatch rates, premature closures, and event accuracy. Identify patterns, refine processes, and feed operational insights back to global engineering and product teams. Demonstrate Value — Author PROA Success Stories and Non-Event Reports that quantify prevented disruptions, making the invisible impact of proactive service visible to customers and stakeholders. Collaborate Cross-Functionally — Work closely with Regional Service Managers (RSMs), Customer Service Engineers (CSEs), dispatchers, other Service Operations (SO) organizations (EMEA/APAC) and Service Engieneering (SE - HQ) to align practices and share best practices. What You Bring Required CT systems expertise — Strong technical knowledge of CT platforms (e.g., SOMATOM family): X-ray tube physics, gantry mechanics, cooling systems, high voltage electronics, detector arrays, and software diagnostics. Proactive service mindset — You think in trends, not just tickets. You anticipate problems rather than wait for escalations. Prevention is your default mode. Continuous improvement discipline — Experience with KPI development, root cause analysis, and iterative process optimization. You close gaps without being asked. Remote diagnostic proficiency — Comfortable with remote monitoring tools, service notification workflows, and data-driven triage. Clear communication — Ability to translate complex technical findings into plain-language guidance for diverse audiences (field teams, schedulers, management, customers). Operational rigor — Proven ability to manage high event volumes with consistent quality, accurate documentation, and timely follow-through. Business Hours: -- Alternating Shifts 7am to 3pm and 2pm to 10pm U.S. East Coast Hours Preferred (Plus) Molecular Imaging (MI) knowledge — Familiarity with PET/CT or SPECT systems adds cross-modality flexibility. Cooling physics & mechanics — Understanding of chiller systems, thermal management, and Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways. How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. To find out more about Siemens Healthineers businesses, please visit our company page here. The base pay range for this position is: $50,210 - $69,036 Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance. The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time. Position must have full access to Siemens Healthineers' client sites to perform the essential functions of this position. Many clients require Siemens Healthineers employees and representatives to meet certain Vendor Credentialing requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of employment in this position. These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver's license, SSN) Criminal background checks Drug screens Immunizations (COVID-19, Hep B, MMR, Varicella, Influenza, Tetanus) Annual TB testing Healthcare training. Equal Employment Opportunity Statement: Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. EEO is the Law: Applicants and employees are protected under Federal law from discrimination. To learn more, Click here. Reasonable Accommodations: Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you’re unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at peopleconnectvendorsnam.func@siemens-healthineers.com. Please note HR People Connect People Contact Center will not have visibility of your application or interview status. California Privacy Notice: California residents have the right to receive additional notices about their personal information. To learn more, click here. Export Control: “A successful candidate must be able to work with controlled technology in accordance with US export control law.” “It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.” Data Privacy: We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started. Beware of Job Scams: Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site. To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes. We are a team of 72,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways. Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

Responsibilities

Responsible for delivering remote monitoring services for CT systems across the Americas to detect and prevent system failures. This involves triaging predictive events, coordinating field engineer responses, and improving the detection-to-resolution cycle.