Technical Service Specialist, Madinah at Medtronic-Switzerland

Jeddah, Makkah Region, Saudi Arabia -

Full Time

Start Date

Immediate

Expiry Date

14 Feb, 26

Salary

0.0

Posted On

16 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Biomedical Engineering, Troubleshooting, Capital Equipment Control, Ventilation Devices, Electrosurgical Devices, Healthcare Experience, Interpersonal Skills, Technical Support, Data Analysis, Documentation, SAP, ServiceMax, Field Service Operations, Robotic Surgery, Preventive Maintenance, System Installation

Industry

Medical Equipment Manufacturing

Description

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life The Field Service Engineer is responsible for all aspects of equipment support performed at customer sites or before delivery, and to ensure that it is completed in compliance with all company policies and standard operating procedures. This will include, pre-installation checks, system installation/commissioning, planned maintenance, troubleshooting, assessment, and breakdown repair. The Field Service Engineer is the main contact point with the local customers and the local commercial team for all Service and Repair related queries. For this role, you will be expected to be located in Madinah, as a part of APS (Arabian Peninsula States) Region and might support other regions within Europe, Middle East and Africa (EMEA) if needed. Responsibilities may include the following and other duties may be assigned: Lead and execute installations and commissioning of new equipment Perform preventive maintenance as per service manual checklist. Perform appropriate testing to confirm system functionality according to the manufacturer's specifications Attend breakdown calls and perform repairs and troubleshooting independently Provide testing and validation support and data to the Global Service organization Assist in technical support for users of complex systems. Including phone and remote support for users and technical staff Collaborate with other field service engineers to troubleshoot difficult service activities Travel to sites to work as a member of the local team to provide efficient repair/installation support. Required Knowledge and Experience: Biomedical bachelor’s degree Minimum of 5 years of relevant experience medical devices filed. Good knowledge of troubleshooting methods/skills and capital equipment control Good experience in Ventilation and Electrosurgical device service Systems are primarily used in the operating room, so healthcare / surgical setting experience is required Team player with strong interpersonal skills Available to travel (around 50% of the time) domestically and internationally and work outside of core office hours Advanced English writing and speaking Advanced Microsoft Office skills Preferable Experienced professional with a strong background in medical devices within a large capital equipment environment, specializing in robotic surgery service and support. Demonstrated expertise in managing technical service operations, ensuring compliance with legal, regulatory, and quality standards. Physically fit and accustomed to the demands of field service work, including handling and transporting heavy tools and equipment. Skilled in building and maintaining relationships with key opinion leaders (KOLs) and leading figures within the scientific and clinical community. Proficient in reporting, data analysis, and documentation, with knowledge of SAP and ServiceMax service management tools. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). About Medtronic We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. We change lives. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. We build extraordinary solutions as one team. With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough. This life-changing career is yours to engineer. By bringing your ambitious ideas, unique perspective and contributions, you will… Build a better future, amplifying your impact on the causes that matter to you and the world Grow a career reflective of your passion and abilities Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning These commitments set our team apart from the rest: Experiences that put people first. Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need. Life-transforming technologies. No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms. Better outcomes for our world. Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls. Insight-driven care. Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here. For updates on job applications, please go to the candidate login page and sign in to check your application status. If you need assistance completing your application please email AskHR@medtronic.com To request removal of your personal information from our systems please email RS.HRCompliance@medtronic.com

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Responsibilities

The Field Service Engineer is responsible for equipment support at customer sites, including installation, maintenance, troubleshooting, and repairs. They serve as the main contact for service and repair queries and collaborate with other engineers for complex issues.