Technical Service Specialist (OneEPR) at Equans Working with Portsmouth Hospitals University NHS Trust

Portsmouth, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

05 Feb, 26

Salary

46580.0

Posted On

07 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, IT Service Management, Incident Management, Change Management, Performance Management, Availability Management, Project Delivery, Report Writing, Data Protection, Information Security, Server Virtualisation, Desktop Virtualisation, Networking, Messaging, Storage Area Networks, Security

Industry

Hospitals and Health Care

Description

Company Description Working as a partnership, both Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust have a shared vision for excellence in care for our patients and communities; with a set of strategic aims underpinning how we will achieve this. The vision for our single corporate services is to: Be an employer of choice for corporate talent, attracting and retaining people who share our values for excellence in care and welcome the opportunity to benefit from the broad range of flexible career and development opportunities we can offer. Improve efficiency through simplified and standardised policies, processes, and systems, drawing on the best from both Trusts. Do things once and reduce any duplication on transactional tasks giving corporate staff the ability to focus on higher value and more diverse activities. Co-invest in the latest digital solutions and standardise our approach, meaning we do things once for both organisations. Improve learning and development opportunities and sharing best practice, upskilling both Trusts. Co-locate teams in purpose-built facilities on the Island and in Portsmouth to enable closer working and sharing. Build resilience for individuals and our teams. The single corporate service is delivered across both organisation. You may be based at either IWT or PHU and individuals may be required to undertake business travel between sites. For leaders managing staff across multi-site locations, you will need to be visible and provide in person leadership. The arrangements and frequency will be agreed locally. For internal applicants the existing primary location will remain unchanged. Job Description NHS band 6: Salary £38,682 - £46,580. Fixed Term Contract: 2 years. Closing date: 23rd November 2025 Full time: 37.5 hours per week The OneEPR Programme exists to implement a single integrated electronic patient record (EPR) designed to improve patient outcomes and the experience of delivering care for out pa􀆟ents. The solution is the direct result of the combined vision and strategic goals of: 1. Isle of Wight NHS Trust (IWT) 2. Portsmouth Hospitals University NHS Trust (PHU) 3. Hampshire Hospitals NHS Foundation Trust (HHFT) 4. University Hospital Southampton Foundation Trust (UHS) The Trusts will work together with their clinical and departmental experts alongside regional digital colleagues to procure and implement a joint EPR over the coming years . The introduction of EPR will support us in transforming how we work every day, helping us to run our services with the information we need at our fingertips. It will also help us to deliver care in a different way, according to best practice, efficiently and consistently. Our EPR will act as an enabler for a greatly improved integrated healthcare system, in which caregivers and patients have electronic access to more complete health records and are empowered to make better health decisions. The key objectives of the programme are: 1. Enhance patient care by empowering clinicians, providing them with the right information at the right time and in the right place 2. Improved continuity of care for many of our patients who receive treatment at more than one Trust 3. Provide a ‘single source of truth’, making sharing information across pathways much simpler 4. Maximise efficient working and reduce errors when making decisions 5. Allow significantly greater clinical information-sharing with our partners in primary care, community care, mental health and ambulance 6. Enable integration of acute services across the four Trusts Job purpose The OneEPR Technical Service Specialist will work alongside existing team members in the Technical Service Team who hold the same role. Over the course of the fixed-term contract, you will focus on supporting EPR workstreams—integrating new infrastructure and solutions, while migrating and decommissioning legacy systems as directed by the Technical Service Lead (OneEPR). As OneEPR is an evolving project with currently undefined boundaries, this role aligns with the standard Technical Service Specialist job description. To effectively collaborate with existing staff in delivering the OneEPR programme, you will be expected to gain the necessary knowledge and skills to undertake tasks that emerge throughout the duration of the project. Play a specialist technical role in the provision of effective, efficient and fully integrated IT operational services that maximise their availability and integrity for end-users and optimise the value gained by the Trust from its investment in IT. This will be achieved by: Delivering new and modified IT systems that address IT security, performance and availability requirements; Supporting software and hardware installations, specifications, testing and service transition; Supporting the Trust in meeting business objectives by contributing to assessment of potential technology innovations and, where approved, assisting their implementation; Supporting the department’s ITIL processes, providing professional guidance in and execution of Incident, Request Fulfilment, Change, Release, Configuration, Problem, Performance, and Availability Management; Applying operating procedures for all systems hosted within the Trust Data Centres so they are operating at their optimum performance, availability to IT users and integrity of their data; Providing specialist and professional support to the IT Operational Management team across the three primary functions within IT Operations. Primary functions being, Operations Centre, Service Operation and Infrastructure Services. Job summary Maintain personal and professional development to meet the changing demands of the job, participate in appropriate training activities and encourage and support staff development and training. Deputise for the DIGITAL Operational Management Team as necessary and assist him in other related areas as required Participate in a rota system for on-call services. Provide cross matrix support across the three operational functions within DIGITAL Operations, Operations Centre, Service Operations & Infrastructure Services. Other tasks as directed by the DIGITAL Operational Management Team. Travel between health sites will be required, Travel to conferences, seminars and supplier presentations will be required, and on occasions staying away from home would be required. For full details of this role, please refer to the enclosed Job Description Qualifications Qualifications Degree level qualification or equivalent experience in computing or related field Technical Accreditation in one or more of the following: - Microsoft MCP/MCSA/MCSE Cisco CCNA Citrix CCA VMware VCP Evidence of continuing professional development ITIL v3 Foundation Experience Advanced theoretical and specialist knowledge across one or more information technology platforms; Server Virtualisation, Desktop Virtualisation, Data & Voice Networking, Messaging, Storage Area Networks, Security, Mobility, Server & Peripheral Hardware. Significant experience of IT Service Management, Incident Management, Problem Management, Change Management, Performance Management & Availability Management. Significant experience in leading technical problems to resolution, including team management and external suppliers. Significant experience in project delivery of technical projects. Experience in assisting with report writing, being operating procedures, options appraisals, risk analysis, user guides. Knowledge Excellent interpersonal and explanatory skills in dealing with a wide range of information technology users from skilled to DIGITAL-illiterate. Excellent verbal/written communication skills, with the ability to present within a group. Good team-player, highly motivated individual to support the delivery of an efficient, effective customer-focused support service. Good presentation and negotiation skills to produce and present formal proposals and get proposals accepted. Excellent planning and time-management skills. Good negotiating and relationship-building skills to gain maximum benefit for customers from software suppliers and internal DIGITAL providers. Able to set clear and appropriate priorities, with the ability to deal with conflicting demands, unpredictable work patterns, and multiple deadlines. Good technical knowledge to understand and resolve technical problems. Good knowledge of data protection and information security/governance issues. Good knowledge of providing proactive IT System/Network performance Additional Information The health and wellbeing of our staff is at the forefront of everything we do. We are proud to be able to offer our staff some fantastic benefits including our on-site Nursery, access to our free Beach Hut for those long summer days, our on-site Wellness Centre including a gym and a swimming pool, access to our fantastic staff networks including LGBTQ, Race Equality and DisAbility, and awards ceremonies to recognise your achievements. We believe we can offer support to all of our staff when they need it the most. Please note your application may be transferred to the Isle of Wight Applicant Tracking System (ATS) if you are selected for an interview We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation, and beliefs.

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Responsibilities

The OneEPR Technical Service Specialist will support EPR workstreams by integrating new infrastructure and solutions while migrating and decommissioning legacy systems. This role involves delivering effective IT operational services and supporting software and hardware installations.