Technical Service Specialist - Southern Africa at Novonesis

Johannesburg, Gauteng, South Africa -

Full Time

Start Date

Immediate

Expiry Date

14 Feb, 26

Salary

0.0

Posted On

16 Nov, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Animal Health, Nutrition, Sales Process, Customer Relationship Management, Problem Solving, Research, Trial Analysis, Feed Formulations, Probiotics, Enzymes, Goal-Oriented, Self-Motivated, Account Management, Industry Knowledge, Communication

Industry

Biotechnology Research

Description

Are you ready for a new beginning? We need your talent, knowledge and dedication to better our world with biology. Our purpose points the way In Novonesis, we know that solutions rooted in biology can help solve humanity’s biggest challenges. Since we began more than a century ago, this has been our guide. It’s how we've gotten so far. And it’s how we'll impact the future. Now, more than ever, the world needs change. And with biosolutions, the possibilities for transformation are endless. We’re here to better our world with biology. In this role, your key responsibilities are : Offer technical support, in conjunction with relevant technical support teams, related to product performance, at key accounts and channel partners. Work with regional Account Managers to grow existing business, and nurture new opportunities, and actively participate in the sales process. Supervise customer and distributor poultry trials, visit research facilities, and deliver detailed analyses of trial results. Maintain high-level relationships with key customers and influencers, especially nutritionists and vets. Investigate customer complaints and resolve industry issues on-site, including product applications and marketing efforts. Engage in professional trade associations and committees related to the poultry industry. Develop a deep understanding of the competitive landscape for gastrointestinal health products and services and equip distributors through value messaging against competitors. Work with Account managers to create annual account plans for key customers and channel partners for their long-term growth and ensure direction is in alignment with global marketing plans. Be able to represent Novonesis® on industry forums and be the voice of our solutions in trade shows and conferences, when needed. Potentially relevant experience: Masters’ or PhD in Animal Health and Nutrition, or related field. Understanding and experience in feed formulations involving probiotics and enzymes will be an advantage. Have 8-10 years’ experience in Animal health and nutrition, with a solid understanding of application and product formulations. Strong drive, responsible, goal-oriented, well organized, and self-motivated, being able to develop regions independently. Willingness to travel ~50% of the time primarily in the assigned region when required. Other Information The role reports to the commercial lead for Animal Health and Nutrition Africa. The role will be based in our Johannesburg office, we operate in a hybrid model and mandate to be in the office at least 3 days a week, when not traveling. This is an individual contributor role. Could our purpose be yours? Then apply today! At Novonesis we commit to an inclusive recruitment process and equality of opportunity for all our job applicants. We recommend you not to attach a cover letter to your application. Instead, please include a few sentences in your resume/CV about why you are applying. To ensure a fair recruitment process, please refrain from adding a photo in your resume/CV. Novonesis is dedicated to fostering a unique community by embracing and respecting differences. We make all employment decisions based on business needs, ensuring that every individual can thrive, regardless of identity or background such as ethnicity, religion, gender, sexual orientation, age, disability, or veteran status. Want to learn more? Learn more about Novonesis, our purpose, and your career opportunities at novonesis.com Not the right fit for you? Even if this job isn't the right fit for you, perhaps you know someone who might find it interesting. If so, please feel free to share the job link and encourage them to apply. Thank you for your referral! Please check out our other open positions. The right fit for you could just be a few clicks away. Stay alert: Avoid recruitment scams At Novonesis, we are committed to maintaining a safe and transparent recruitment process. Please be aware of potential scams targeting job seekers and take note of the following: Novonesis will never ask for sensitive personal information, such as bank account details, Social Security numbers, or passwords, at any stage of the hiring process. Novonesis does not make employment offers without conducting interviews with candidates. If you receive suspicious communication claiming to be from Novonesis, please do not share any personal or financial information. We encourage you to verify the legitimacy of the message by contacting us directly through our official channels. Create a job alert, and we’ll let you know when new opportunities matching your interests open up. To create a job alert: Click this link to set up a job alert. Please note: You’ll need to sign in or create an account to proceed. Once signed in, select “Create Job Alert”. Choose the job categories and locations that match your interests. Click “Create” - and we’ll notify you directly when a relevant position is posted. Choose a career that matters - and never miss an opportunity to make a difference. In 2024, Chr. Hansen and Novozymes joined forces to form Novonesis. We are 10,000 people worldwide whose expertise spans more than 30 different industries. All around the world our biosolutions already create value for thousands of customers and benefit the planet. Our biosolutions enable feeding and fueling the world more sustainably, from healthy and sustainable nutrition to biofuel. Our biosolutions also reduce the use of fossil-based resources, chemicals, energy and water. And this is just the beginning.

Responsibilities

The Technical Service Specialist will provide technical support related to product performance and work with Account Managers to grow existing business. Responsibilities also include supervising poultry trials, maintaining relationships with key customers, and engaging in industry associations.