Technical Service Supervisor at WesTrac

City of Swan, Western Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

09 Sep, 26

Salary

0.0

Posted On

11 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Technical Support, Stakeholder Management, Diagnostic Skills, Analytical Skills, Project Management, Communication, Caterpillar Equipment Knowledge, Troubleshooting, Mentoring, Workload Management, MS Office

Industry

Machinery Manufacturing

Description

Reporting to the Technical Services Manager, the Technical Services Supervisor is responsible for leading and supporting the Technical Communicators to ensure the consistent delivery of high-quality technical support, assisting with strategy delivery and process engagement with the wider WesTrac business, and the effective management and resolution of product-related issues across the business. The role plays a critical part in maintaining strong communication channels between Technical Services, operational teams, customers, and Caterpillar, ensuring product health concerns are identified, investigated, communicated, and resolved in a timely and professional manner. Department Overview: Client Solutions – Technical Services - Act as a liaison between the dealership and Caterpillar on product issues, contributing to interim and permanent containment actions. Roster – 5 Days on, Monday to Friday 8.5 Hrs / Day (including meal break) What You'll Do: Lead a team of technical experts in support and troubleshooting advice to internal and external stakeholders Act as the key liaison between the dealership and Caterpillar for technical issue management and escalation Mentor and develop team capability through knowledge share, coaching and collaboration Maintain accurate records within technical database Support workload management, team development, and operational priorities to meet business objectives Skills & Experience: Trade qualification in heavy equipment repair or related field preferred Strong technical and product knowledge of Caterpillar equipment and operating systems would be advantageous Demonstrated leadership experience within a dealership, technical support, or supervisory environment Excellent diagnostic, analytical, communication, and stakeholder management skills Project management skills and experience highly desirable Ability to manage competing priorities and deliver outcomes within tight deadlines Intermediate computer literacy skills, including MS Office applications Our Benefits include, but are not limited to: Financial Benefits - Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & more than 600 retail discounts, such as, Coles, Petbarn, Virgin, HOYTS & Crown. Health & Wellness - Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family. Culture & Career - Personal and Team Recognition (Made for More awards), Internal Career Progression, Training & Flexibility through our award-winning WesTrac Institute Employee Referral Program - Opportunity to receive a referral bonus up to $5000 for applicable roles Additional Perks - Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity. Our Company & Commitment With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offers a wide range of mining and construction equipment and management solutions. At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality. Reference Number: 5856

Responsibilities

Lead a team of technical communicators to provide high-quality technical support and resolve product-related issues. Act as the primary liaison between the dealership and Caterpillar to manage technical escalations and maintain product health.