Technical Service Support Engineer at Lely

Maassluis, South Holland, Netherlands -

Full Time

Start Date

Immediate

Expiry Date

23 Sep, 26

Salary

5000.0

Posted On

25 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Analytical Skills, Stakeholder Coordination, Process Optimization, Technical Documentation, Problem Solving, English Fluency, Project Coordination, Data Analysis, Cross-functional Collaboration

Industry

Machinery Manufacturing

Description

Company Description A sustainable, profitable, and enjoyable future for dairy farmers by combining robotics, engineering, and agricultural expertise. That is what we believe in. It all started in 1948 with the dream of two brothers in Maassluis. Since then, we have grown into an innovative leader in automated systems for dairy farmers worldwide. With more than 2,800 specialized professionals, we continuously work on new agricultural revolutions. We still do this from our Campus in Maassluis, the building with the highest achievable sustainability performance in the Netherlands, while operating globally. All with one goal: to make dairy farming attractive for the next generation as well. Job Description You work at the heart of Lely’s global technical support organization, where technology, service and operations come together. From Lely Campus in Maassluis, you take ownership of complex technical topics and translate them into structural improvements across our global network. As a Technical Service Support Engineer within the Manure team, you work from headquarters and support colleagues across the world. You are not working on machines on farms. Instead, you coordinate and guide the resolution of complex technical challenges, while strengthening how we support our products globally. You support the Lely Clusters, our regional organizations across the world, who in turn support Lely Centers and farmers locally. In this position, you act as a key connector between the field, product development and internal stakeholders, ensuring that insights from daily farm operations are translated into improvements in products, processes and support. Together with your team, you contribute to systems such as the Discovery Scraper, the Discovery Collector and the N-Capture solution within Lely Sphere, helping to improve animal welfare, farm efficiency and sustainability. As part of the team, you participate in the 24/7 on-call support rotation, ensuring continuous support for our global network. Key responsibilities include: Coordinating the resolution of complex technical issues, supporting Lely Clusters and ensuring effective follow-up. Analyzing recurring issues and translating them into structural improvements together with Product Development and Product Management. Acting as a key connector between field insights, product teams and internal stakeholders. Driving continuous improvement by identifying patterns in data and initiating process or product optimizations. Contributing to knowledge development by improving training materials, documentation and knowledge sharing. Validating new solutions and improvements to ensure they meet Lely quality and reliability standards. Qualifications You enjoy bringing structure to complex technical environments and feel comfortable taking ownership in an international context. You understand how systems work and know how to translate technical challenges into sustainable improvements. Additionally, you bring the following: A completed HBO or WO degree, for example in Technical Business Administration or a similar field Experience in a technical service or support environment Strong analytical skills and the ability to translate complex problems into structured improvements The ability to create overview, set priorities and coordinate across different stakeholders Affinity with technical systems and processes Strong communication skills to collaborate effectively across teams and regions Fluency in English, both spoken and written, and willingness to learn Dutch over time Even if you do not meet every requirement yet, we encourage you to apply. We believe that motivation and growth potential are just as important as experience. Additional Information Working at Lely means contributing to sustainable progress within one of the most innovative organizations in the Netherlands. You help make the agricultural sector future-proof, and we ensure you have all the space, resources, and support you need to do so. An international working environment with room for initiative and entrepreneurship. Excellent employment conditions, including up to 8 weeks of vacation per year and a strong pension plan. A salary within the range of € 4200,- to € 5000,- gross per month, with clear growth potential from your starting salary toward the future. Lely is closed for two weeks during the Christmas holiday period, allowing you to spend time with family or friends. Strong career development opportunities: you are in control of your growth and can choose from various training programs through our Lely Academy, ranging from personal development to role-specific courses. Our modern Lely Campus offers extensive daily access to sports facilities: an indoor gym, outdoor padel courts, basketball and volleyball courts, table tennis, and table football. You can join Hyrox workouts or sign up for personal training, and challenge colleagues during an active break. Enjoy fresh coffee and tea from our in-house barista, with milk straight from our farm, as well as a healthy and affordable company restaurant. A healthy work-life balance thanks to our hybrid working policy: you work at least three days per week on campus, with flexible hours and plenty of opportunity to spend additional time on-site (between 06:00 and 20:00). You have the opportunity to participate in a preventative medical check-up. A free shuttle bus takes you to and from the metro in Maassluis, ensuring your workday starts and ends smoothly. Success should be celebrated: from anniversaries to holiday parties, at Lely we know how to do it. Recruitment and selection agency, consultancy, and/or staffing agency? We appreciate your interest, but we recruit all our candidates directly. We understand that as an intermediary you would like to introduce candidates for our great vacancies and contribute to our ambitions, but this is not how our recruitment process is structured. This means that all unsolicited profiles submitted for Lely vacancies will be treated as direct applications. Compensation: EUR 4200 - EUR 5000 - monthly

Responsibilities

Coordinate the resolution of complex technical issues for global dairy farming systems and translate field insights into structural product improvements. Act as a key connector between regional clusters, product development, and internal stakeholders to optimize animal welfare and farm efficiency.