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Technical Service Support Manager at Cummins Arabia

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

17 Sep, 26

Salary

0.0

Posted On

19 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Management, Technical Support, Performance Management, Continuous Improvement, Budgeting, Operational Planning, Escalation Management, Cross-functional Collaboration, Mentoring, Coaching, Process Improvement, Customer Satisfaction

Industry

Description

Manages a team of technical support specialists and/or Supervisors. Resolves more complex business problems for those on the team. Provides employees timely and constructive performance feedback; develops employees and provides opportunities that enhance employee career growth. Leads continuous improvement activities by reviewing, changing, and improving processes in line with changing customer expectations/organizational goals. Develops and monitors operations including policies and procedures, budget, operating structure, and work flow. Ensures the volume of work produced meets company standards and ensures customer satisfaction. Identifies trends and initiates changes/improvements necessary to achieve goals and objectives while ensuring customer needs are met without interruption to service levels. Resolves escalation of more complex issues Engages with the distribution channel and cross functionally to build collaborative relations. Mentors and coaches technicians in the region to improve capability.

Responsibilities

Manages a team of technical support specialists to resolve complex business problems and ensure high customer satisfaction. Leads continuous improvement activities and develops operational policies, budgets, and workflows.