Start Date
Immediate
Expiry Date
16 Dec, 26
Salary
170000.0
Posted On
21 Sep, 26
Experience
15 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
Yes
Skills
Industry
Information Technology & Services
Reports To
Group Operations Director
Location
Doncaster, South Yorkshire
Salary
Up to 45K dependent upon experience
Working Hours
40 Hours Per Week
Start Date
TBC
About Connectus
Connectus Business Solutions Ltd was formed after it acquired a renowned Doncaster based telecommunications company called Eximus Solutions at the beginning of 2018. Further expansion of the past 4 years has come via organic growth and the acquisitions of Cyber Security Specialists Cybersity, Hosting Provider YouCloudIT and leading MSPs, Mango, IT-4Growth and PCCSUK.
Since The Acquisition, We Have
We help our clients mitigate cost, risk and complexity via our simple One Provider approach, providing our customers with tools for growth through our range of services covering connectivity, network and cybersecurity, voice, IT support and data storage and backup.
Job Overview
The role of Technical Service Support Manager is predominantly allocated to several of our Major Managed Service Customers, ensuring that the engineering team are achieving SLA, Ongoing technical implementation of client-based internal projects which are delivered within time and on budget. They will be based out of Connectus Doncaster office, however travel to other company and client locations will occasionally be needed. The Technical Service Support Manager will ensure that the service is delivered to ITIL best practice and be the escalation contact for this customer.
The ideal candidate should have at least 3-4 years’ experience working within an MSP, engineering position proving they have technical knowledge to be able to challenge the engineering team that they will be engaging with. We require that they demonstrate experience in people, process, project and customer management. The candidate should be focused on delivering outstanding customer service, naturally strives to be and do better and wants to progress their IT Career to the next level.
Working closely with the Group Operations Director and as part of a geographically dispersed support team, the candidate will be required to assist their colleagues as and when they’re needed.
Whilst primarily responsible for several major customers, the role will be diverse as we work with different types of clients and environments so it’s important that the candidate is able to adapt to situations under pressure to find resolutions.
Responsibilities And Duties
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Reports To
Group Operations Director
Location
Doncaster, South Yorkshire
Salary
Up to 45K dependent upon experience
Working Hours
40 Hours Per Week
Start Date
TBC
About Connectus
Connectus Business Solutions Ltd was formed after it acquired a renowned Doncaster based telecommunications company called Eximus Solutions at the beginning of 2018. Further expansion of the past 4 years has come via organic growth and the acquisitions of Cyber Security Specialists Cybersity, Hosting Provider YouCloudIT and leading MSPs, Mango, IT-4Growth and PCCSUK.
Since The Acquisition, We Have
We help our clients mitigate cost, risk and complexity via our simple One Provider approach, providing our customers with tools for growth through our range of services covering connectivity, network and cybersecurity, voice, IT support and data storage and backup.
Job Overview
The role of Technical Service Support Manager is predominantly allocated to several of our Major Managed Service Customers, ensuring that the engineering team are achieving SLA, Ongoing technical implementation of client-based internal projects which are delivered within time and on budget. They will be based out of Connectus Doncaster office, however travel to other company and client locations will occasionally be needed. The Technical Service Support Manager will ensure that the service is delivered to ITIL best practice and be the escalation contact for this customer.
The ideal candidate should have at least 3-4 years’ experience working within an MSP, engineering position proving they have technical knowledge to be able to challenge the engineering team that they will be engaging with. We require that they demonstrate experience in people, process, project and customer management. The candidate should be focused on delivering outstanding customer service, naturally strives to be and do better and wants to progress their IT Career to the next level.
Working closely with the Group Operations Director and as part of a geographically dispersed support team, the candidate will be required to assist their colleagues as and when they’re needed.
Whilst primarily responsible for several major customers, the role will be diverse as we work with different types of clients and environments so it’s important that the candidate is able to adapt to situations under pressure to find resolutions.
Responsibilities And Duties
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