Technical Service Technician - 12 month FTC at CityFibre
Irlam, England, United Kingdom -
Full Time


Start Date

Immediate

Expiry Date

10 May, 25

Salary

26500.0

Posted On

10 Feb, 25

Experience

0 year(s) or above

Remote Job

No

Telecommute

No

Sponsor Visa

No

Skills

Dsl, Ethernet, Internet Services, Firewalls

Industry

Information Technology/IT

Description

Job Description

A strong technical background with excellent troubleshooting skills. You’ll also have:

  • Solid technical support experience
  • Knowledge of WAN technologies
  • Experience in diagnosing and resolving customer network issues
  • Understanding of Internet Services, including DSL, Ethernet, Firewalls, GPON, and routing protocols
  • Network administration experienc
Responsibilities

THIS HYBRID ROLE OFFERS A GREAT BALANCE OF HOME AND OFFICE WORKING. YOU’LL JOIN YOUR COLLEAGUES IN YOUR LOCAL OFFICE AT LEAST 3 DAYS A WEEK.

As the UK’s largest fibre-only network, and its only proven wholesale challenger, we’re busy setting new standards for what digital infrastructure can and should be.
Designed from scratch for the internet, our network is greener, more reliable and ready for the future. The products we provide over it not only lead the market on speed, value and service, they help businesses to innovate, provide entire communities with a better foundation for their digital lives and support economic growth, locally and nationally.
What does that mean for you? The opportunity to make internet connections (and daily life) a whole lot better, for a lot of people!

WHAT YOU’LL BRING TO THE ROLE

A strong technical background with excellent troubleshooting skills. You’ll also have:

  • Solid technical support experience
  • Knowledge of WAN technologies
  • Experience in diagnosing and resolving customer network issues
  • Understanding of Internet Services, including DSL, Ethernet, Firewalls, GPON, and routing protocols
  • Network administration experience

This is some of what you can expect to be doing:

  • Responding to incoming calls from customers, diagnosing faults and providing timely resolutions
  • Monitoring the network management system to detect and prevent potential issues
  • Escalating complex faults to the appropriate teams when necessary
  • Working within agreed SLAs to maintain service excellence
  • Collaborating with colleagues across the Service Desk and NOC team
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