This role plays an important part in the Technical Services Team, bringing together customer service and technical support to ensure Food Forensics runs efficiently. From triaging enquiries and coordinating sample logistics to managing data flow between labs and clients, the position ensures accuracy, efficiency, and compliance at every stage. Key responsibilities include tracking and processing samples, monitoring results, proofreading reports, handling client queries, and maintaining dashboards and records. It’s a fast-paced, detail-driven role for someone who thrives on organisation, communication, and problem-solving.
You will have strong administration background with excellent customer service at the forefront of everything you do. We are looking for a proactive individual with a can-do attitude who is tenacious and enjoys working in a varied role. You will have a keen eye for detail and accuracy have excellent communication and interpersonal skills and not be afraid to contribute your own suggestions and ideas for business improvement. Ideally you will have gained some experience within a laboratory or manufacturing environment within the food industry.
If this is you I would love to hear from you.
Reports to: Technical Services Manager
Working Hours: Normal working days Monday to Friday (37.5 hours per week) 8.30am-5pm
Location: The role is based at our lab in Norwich.

Job Types: Full-time, Permanent
Pay: £24,570.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Health & wellbeing programme
• Store discount

Work authorisation:

• United Kingdom (required)

Work Location: In perso