Join SEON in our mission to create a Fraud Free World! As a Technical Services Analyst, you’ll play a key role in delivering exceptional technical support, troubleshooting complex issues, and ensuring seamless customer experiences. Be part of a dynamic team that’s shaping the future of fraud prevention through expertise, innovation, and outstanding service.
Are you passionate about solving technical challenges, optimizing customer solutions, and driving impactful results? If so, let’s redefine fraud prevention together.
What You’ll Do
- Provide expert level technical support, troubleshooting issues, and ensuring seamless system performance.
- Act as a primary point of contact for technical inquiries, assisting customers with configuration, integrations, and API related challenges.
- Monitor and manage customer communications across multiple channels, ensuring timely and effective resolutions.
- Document technical issues, maintain knowledge bases, and enhance internal support processes.
- Escalate complex issues and collaborate with internal product, engineering, and infrastructure teams to drive resolutions.
- Support onboarding by assisting with technical setup, system configuration, and customer training.
- Analyze and report on technical incidents to identify trends, improve processes, and enhance overall system performance.
- Contribute to internal projects aimed at improving customer support, service operations, and technical enablement.
- Ensure SLA adherence by delivering timely, high quality support and solutions.
What You Bring
- Strong technical troubleshooting skills, with the ability to diagnose and resolve complex issues.
- Experience in supporting cloud based software, web applications, and API integrations.
- Exceptional communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
- Experience with tools like Slack, Jira, Postman, and helpdesk/service desk ticketing systems.
- Familiarity with SQL or scripting languages (Python is a plus).
- A proactive, problem solving mindset with a passion for improving processes and customer outcomes.
- Experience in a customer facing technical support, implementation, or technical consulting role is a plus.
What We Offer
- Employee stock ownership plan (ESOP)
- Hybrid working environment (2-3 days in the office per week)
- Flexible hours
- Generous Holiday allowance
- 100% Employer paid benefits for employee + dependents
- Excellent Benefits including matching 401k
- Paid Parental leave
- Access to continuous development tools & a strong coaching culture
What’s Next
Excited to take your fraud prevention expertise to the next level? Apply today and be a part of SEON’s journey to make a fraud free future possible. Explore more about our mission and culture: SEON Careers
About SEON
SEON has grown exponentially over the past three years, expanding from a startup to a global powerhouse of 275+ Fraud Fighters across Budapest, London, Austin, and Jakarta. With record breaking Series B funding and recognition as the world’s fastest growing fraud prevention company, SEON is committed to scaling new heights in the fight against fraud.
Join us, and let’s make a fraud free f
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