Technical Services Analyst (Zone 1)
at
HCA Healthcare UK
London SE1, England, United Kingdom
-
Full Time
Start Date
Immediate
Expiry Date
08 Dec, 25
Salary
0.0
Posted On
09 Sep, 25
Experience
0 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
No
Skills
Good communication skills
Industry
Hospital/Health Care
Description
Responsibilities
You will provide 2nd & 3rd level support for our end users and generate incident tickets in the field.
You will process and coordinate appropriate and timely responses to incident reports, including channelling requests, monitoring resolution activity, and keeping clients appraised of progress towards service restoration.
Investigate causes of incidents and seek resolution, escalating unresolved incidents.
Facilitate recovery, following resolution of incidents.
You will certify and create documentation for these incidents, closing resolved incidents according to agreed procedures.
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