Are you ready to chart your own career path? At SJP we need talented individuals like yourself to support our evolving culture. If you’re seeking an employer that is passionate about excellence, innovation and autonomy, SJP could be the place for you.

WHAT’S NEXT?

If you’re excited about this role and believe you have the skills and experience we’re looking for, we’d love to hear from you! Please submit an application by clicking ‘apply’ below and our team will be in touch.
As a business regulated by the FCA we would advise you to familiarise yourself with the conduct regulations and in particular consumer duty obligations prior to an interview with SJP.

THE ROLE:

Provide technical support to the Partnership regarding Pensions, Protection, Tax and Trusts or Advice Guidance. Provide a peerless technical query resolution service, via phones, email and Live Chat, adhering to agreed standards, to Partners and PSS to agreed service levels. Provide ’added value’ services to the Partnership as required. Personally contribute to the continuous improvement of the technical query resolution service
Be a technical specialist for the team and Partnership to refer to.

WHAT YOU’LL BE DOING:

• Accurately resolve technical and advice queries received via Live Chat, phone, email, ASK and any other digital media within agreed service levels
• Drive continuous improvement of the technical query resolution service through liaison with various departments to develop systems and tools to support the Partnership in resolving their queries in the most efficient way
• To provide bespoke presentations to potential and existing Partners to enable them to be the best and most productive that they can be
• Consult on bespoke complex queries as part of the Mezzanine service (a service that Partners book for longer more detailed queries), acting as the subject matter expert
• Take a high degree of personal responsibility for maintaining awareness and improving own technical knowledge in the Financial Services and Wealth Management sector, SJP products/processes/system knowledge as well as service skills
• Lead development for colleagues through the delivery of training in line with the Pathway to Competency to ensure the continuation of a high standard of service in the team
• Draft and technically sign off the development, launch and maintenance of supporting technical/advice framework content and material for distribution to the Partnership through selected media (eg. Techlink articles, Partnership websites)
• Acting as subject matter export on projects within the division and wider company