DO YOU HAVE AN INTEREST IN PROVIDING FIRST CLASS TECHNICAL SOFTWARE SUPPORT? ARE YOU A PROBLEM-SOLVER WITH EXCELLENT ATTENTION TO DETAIL? IF YES, THEN READ ON, AND LET US TELL YOU WHY SYNERTEC IS ADDING REAL VALUE INTO THE PUBLIC AND COMMERCIAL SECTORS.

Location: Milton Keynes
Salary: £27,172.92
Core Benefits: Hybrid Working Policy, 25 days holiday rising to 30 (plus Bank Holidays), Company Pension Scheme (8% employer contribution) Health Cash Plan

NOW LET US TELL YOU A LITTLE MORE ABOUT US:

Synertec strives to be the supplier of choice for patient and customer communication management into the Public and Commercial Sectors. As the UK’s leading provider of electronic and paper document distribution services, we serve the NHS, Local Government, and a wide range of Commercial organisations. Our innovative use of communication technology makes a real difference to patients, citizens, and businesses. Celebrating our 25th year in 2024, we are proud of our Somerset Large Business of the Year nomination, and our role as an official partner of the NHS’ 75th Anniversary. This is a fantastic opportunity for you to join the Technical Support Team in a rapidly growing company.

As a member of our dynamic Technical Support team, you will spend your first 8-12 weeks mastering our cutting-edge applications through our comprehensive training program. Once trained, you will support our new and existing customers in a blend of project work and active technical support, where you will be required to work closely with our customers and other internal teams to implement new projects and action requests in an efficient and timely manner. You will be responsible for investigating and resolving technical issues, setting bespoke configurations for new customers and supporting existing customers with any changes. No two days are the same! You will utilise your problem-solving skills, attention to detail and your ability to multitask. Experience in a professional customer service environment is essential, and whilst coding experience is desirable; it is not mandatory.

The Essentials for You:

• 25 days holiday, rising to 30, plus Bank Holidays
• Generous Company Pension Scheme, featuring an impressive 8% employer contribution. Your commitment deserves recognition
• Benefits Portal and Employee Assistance Program, designed to enhance your overall well-being. From discounts on shopping, travel, and entertainment to professional guidance for personal challenges, we’ve got you covered
• Health Cash Plan, where you can access optical, dental and other medical benefits
• Prioritise your mental and physical health with our Flexible Weekly Wellbeing Time