ABOUT US

At Clixer, we’re transforming network infrastructure for the hyper-connected world. With the rise of connected devices, cloud computing, and data-heavy applications, networks face unprecedented demands—and our innovative monitoring and packet broker technology meets them head-on. We empower businesses to simplify complexity, enhance security, and maximise ROI, offering real-time visibility and high-performance scalability. Join our team of forward-thinking professionals who are passionate about making networks smarter, faster, and more resilient and help shape the future of connectivity.

WHAT REQUIREMENTS YOU NEED

• Diploma or Degree in Engineering, IT, Operations Management, or related field
• Minimum 2–3 years of experience in technical support, project coordination, service operations, or logistics coordination
• Exposure to a technology-driven or service delivery environment preferred
• Ability to track multiple projects and ensure timelines are met
• Skilled in executing and refining standard operating processes
• Basic understanding of IT or technical service workflows
• Focused on responsiveness, service recovery, and satisfaction
• Strong ability to maintain accurate records and reports
• Able to coordinate and facilitate between technical and non-technical teams
• Proactive in identifying issues and driving resolution
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As a Executive/Senior Executive, Service Operations , you will play a pivotal role in supporting the end-to-end operations of Clixer’s Client Solutions Delivery team. This team is responsible for both project implementation and ongoing customer success after implementation, and you will act as the operational glue that ensures everything runs smoothly.

In this role, you will :

• Coordinate engineer dispatch, project schedules, and service delivery activities
• Manage incoming service requests and monitor progress against SLAs
• Maintain documentation, service records, and internal reports with high accuracy
• Track inventory, equipment, and logistics for project readiness
• Facilitate communication across technical, customer success, and sales teams

• Recommend and implement workflow improvements for better efficiency and complianceYou will be working closely with engineers, project leads, and customer stakeholders to ensure on-time delivery and operational excellence. This is a hands-on role for someone who wants to be at the heart of service execution, with a strong focus on precision, planning, and people coordination.