Technical Services Engineer - REMOTE at Jobgether

, , United States -

Full Time

Start Date

Immediate

Expiry Date

29 Mar, 26

Salary

0.0

Posted On

29 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Claims Management, Technical Specifications Interpretation, Customer Requirement Assessment, Process Improvement Recommendations, Technical Relationship Development, Technical Resource Coordination, Technical Issue Communication, New Product Development Support, Environmental Management, Quality Management, Safety Management, Steel Manufacturing Processes, Communication Skills, Interpersonal Skills, Influencing Skills, Coaching Skills, Travel

Industry

Internet Marketplace Platforms

Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Services Engineer. In this role, you will have a significant impact on customer satisfaction and product innovation within the steel manufacturing sector. You will collaborate closely with various teams, including Engineering and Sales, to ensure that our advanced steelmaking capabilities meet diverse industrial applications. Your expertise will guide customer relationships and contribute to optimizing manufacturing processes. This position offers the opportunity to influence product development and play a key role in the ongoing evolution of manufacturing practices. \n Accountabilities Manage customer claims and address field concerns. Interpret specifications to recommend suitable products. Assess feasibility of customer requirements and manage expectations. Recommend process improvements for both customer and internal manufacturing. Develop strong technical relationships to resolve issues collaboratively. Act as a technical resource for Inside and Outside Sales. Coordinate technical meetings between customers and internal teams. Communicate significant technical issues across all business levels. Lead or support New Product Development initiatives with customers. Follow Environmental, Quality, and Safety Management System procedures. Requirements Bachelor’s degree in Engineering or related field. 2+ years of customer-facing technical experience. 5+ years in manufacturing. Strong grasp of steel manufacturing processes and specifications. Excellent communication and interpersonal skills. Ability to interpret and evaluate customer technical requirements. Skilled in influencing and coaching across teams to drive results. Comfortable with up to 50% travel. Benefits Comprehensive health, dental, and vision benefits. 401(k) plan with employer matching and profit sharing. Company-paid life insurance and disability coverage. Paid time off (PTO). \n Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

Responsibilities

The Technical Services Engineer will manage customer claims and address field concerns while collaborating with various teams to optimize manufacturing processes. This role also involves guiding customer relationships and influencing product development.