About Our Client: Our Client is an international services company with a long and stable background. They are now looking for a dedicated and skilled Technical Services Expert to join their Hungarian entity.
Location: Budapest

️ Key Responsibilities:

• Conduct evaluations of new products and manage all responsibilities and regulations related to legal sales aspects (warranty, certifications, government approvals).
• Resolve technical issues and provide support akin to a product/technology manager.
• Assist Service Partners and Direct customers by identifying their support needs to ensure high standards of service delivery.
• Create and distribute technical documentation and service information.
• Offer technical support by identifying, investigating, reporting, and resolving complex technical inquiries and issues.
• Determine the training needs of Service Providers; develop, organize, and deliver product training courses to meet these needs.
• Identify, investigate, report, and resolve technical problems in direct service operations.
• Monitor the performance of Service Partners and Direct Service, ensuring the quality of repairs to maintain excellent customer service.
• Collaborate with the Sales department to identify the support requirements of Service Partners.
• Work with Product Planning to ensure product support and development.
• Maintain the direct service contract database and handle monthly data entry for invoicing.

QUALIFICATIONS/EXPERIENCE:

• Minimum 5 years of experience in a similar or related industry.
• Relevant technical qualifications.
• Strong technical understanding of the product range.
• Good presentation skills.
• Proficiency in MS Office.
• Sufficient English communication skills.

SKILLS/BEHAVIORS:

• Team player with good interpersonal skills.
• Effective planning and organizational abilities.
• Calm and diplomatic approach.
• Analytical problem-solving skills.
• Strong oral and written communication skills.
• Willingness to travel.

• Conduct evaluations of new products and manage all responsibilities and regulations related to legal sales aspects (warranty, certifications, government approvals).
• Resolve technical issues and provide support akin to a product/technology manager.
• Assist Service Partners and Direct customers by identifying their support needs to ensure high standards of service delivery.
• Create and distribute technical documentation and service information.
• Offer technical support by identifying, investigating, reporting, and resolving complex technical inquiries and issues.
• Determine the training needs of Service Providers; develop, organize, and deliver product training courses to meet these needs.
• Identify, investigate, report, and resolve technical problems in direct service operations.
• Monitor the performance of Service Partners and Direct Service, ensuring the quality of repairs to maintain excellent customer service.
• Collaborate with the Sales department to identify the support requirements of Service Partners.
• Work with Product Planning to ensure product support and development.
• Maintain the direct service contract database and handle monthly data entry for invoicing