THIS IS WHERE YOU SAVE AND SUSTAIN LIVES

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.
Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.
Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.
Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

FUNCTIONAL REQUIREMENTS & COMPETENCIES:

• Confident in communicating professionally and effectively with both customers and internal stakeholders with the ability to set and manage expectations.
• Capability to remain calm and controlled within pressurized circumstances, whilst maintaining the level of urgency.
• Disciplined, independent in executing tasks, but also a strong team player
• Highly organized with a very strong attention to detail
• Take ownership and be accountable.
• Understand KPIs and can adapt working practices to ensure service level is maximized
• Strong Customer focus and Result oriented
• Self-motivated with a high level of initiative
• Ability to recognize and escalate potential issues in a timely manner engaging the right counterparts ( locally – regionally – globally both technical / quality / commercial)

QUALIFICATIONS & EXPERIENCE:

• This position requires a technical degree (preferably medical instrumentation or electro-mechanics) or equivalent through experience (at least 5 years, 10+ years preferable)
• At least 6-8 years’ experience as service engineer on electro mechanical medical devices.
• Previous experience working within Technical Service teams in a regional/global environment.
• Basic financial and accounting knowledge
• 5+ years of continuous experience and good KPI track record on specific technology (CARDIOLOGY & PSS Devices)
• Fluent in English Language
• Be trained and maintained on the specific products / platforms (Basic-Extended-MFG-Advance Troubleshooting- etc.)
• Ability to prioritize and communicate effectively both within the Regional / Local Service and the Commercial.
• Customer facing skills
• Ability to manage through people
• Ability to identify Continuous improvement opportunities
• Computer Skills: Extensive Knowledge in MS-Office/ Visio/ Projects
• Good Understanding in utilizing SAP/JDE/Tableau Analytic reports
• Good understanding in Quality Systems
• Good understanding / comprehension of Digital arguments

ROLE SUMMARY:

• The Greater Asia Technical Services PSS Lead will be regional point of contact for all technical escalations, technical trainings, Technical compliance and technical readiness for NPI.
• This is a high-profile role and will be responsible for driving Service Revenue, ensuring the local Technical Service teams are able to provide world class support to this product group. This role will be working closely with Asia and Global TS leadership & Engineering teams & report into Greater Asia TS Leader.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Drive Service Revenue together with country teams & provide support to the local Technical Services teams in the Asia region for PSS Devices. Duties to include, but not limited to: