CUSTOMER ORIENTATION/STAKEHOLDER ENGAGEMENT

• Commercial awareness, business acumen
• Work with the wider 20 Fenchurch Street team to support the client’s events and community programmes from a technical perspective.
• Ensure that good relations with all key stakeholders are established and maintained.
• Advise the Client Services Director and Head of Engineering immediately of any potential threats or reputational damage, major incidents or accidents resulting from an issue with the technical aspects of the building. Report on any tenant related issue or any issue that could or will involve the HSE or EHO.
• Review and assist the with Occupier License Applications. Assisting the Savills Central Team in ensuring review and comment on drawings, specification and reports submitted by the Occupiers and advise the Savills Central Team of any impact on base build operations or any technical or lease concerns. Liaise with tenant consultants on any technical or operational revisions. Monitor tenant fit-out work and liaise as necessary to ensure that work complies with the approved License for Alteration. Carry out random inspection of fit-out works and report, liaise on findings, as necessary.
• The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation.

SKILLS, KNOWLEDGE AND EXPERIENCE

• Previous experience of contract management ideal
• Knowledge of compliance with current legislation to include water quality, statutory maintenance tasks, lift inspection and Health and Safety
• Understand of technical operations of the plant and how equipment operates
• Experience of compliance and implementing a Permit to work system
• Experience and knowledge of SFG 20 or PPM. In addition, use of CAFM systems including the set up and maintenance of these.
• Knowledge of managing budgets and compiling reports
• Ability to review data and utilise to enable the best outcomes
• Working across teams including internal teams, clients and service providers
• Knowledge of processes such as the tender process and mobilisation
• Experience of ensuring that processes and guidelines are adhered to in line with the required standards
• Leadership skills including assertiveness, being decisive, flexible, good time management, organised, effective at leading / participating in meetings, works well under pressure and to strict deadlines.
• An ability to effectively communicate with all levels of management with respect to Client, professional practices and site operators, both internal and external to the company.
  Working Hours - 08.30 to 17.00

PURPOSE OF THE ROLE

A client and customer facing role, the Technical Services Manager lead for all functions and services within the building. Not only will they be an expert in a variety of engineering and technical disciplines, but they will also act as an ambassador for 20 Fenchurch Street, its occupiers and customers.

KEY RESPONSIBILITIES

• Contract Management. Organize and attend Monthly meetings with associated service partners. Monitor, analyse and interpret the correct functioning of plant and systems via the Building Management System or other means. Carry out random checks of critical plant operation and report via the correct platform and escalate where required Review Contractors reports, proposals and KPI’s. Carry out regular audits and inspections of all plant, related areas and equipment to ensure they are maintained and statutory compliance is being completed within business and client expectations, ensuring all and any risks are managed in accordance with the requirements of our client and occupiers.
• Review Planned Maintenance and reactive maintenance to ensure the risk to the building and occupiers critical infrastructure is managed within acceptable limits maintaining the resilience at all times.
• Attend site during annual power downs and essential works as necessary. To be available and attend site as necessary in the event of any emergency work or call outs.
• Compliance with all current legislation and recommended business standards. Verify Contractors Risk Assessments, Insurance, accreditations etc. are up to date and relevant. Ensure Pressure Vessel Written Scheme is up to date. Ensure Contractors Emergency Lighting Log Records up to date. Management of Water Treatment regime ensuring that Water Treatment Manuals are up to date. Manage status of Lift Inspections and report via Lift minutes. Ensure that all statutory inspections are carried out by the due date and manage/monitor progress of actions via external reports spreadsheet attached to appropriate minutes. Ensure compliance with all current statutory legislation in respect of health and safety and the environment.
• To act as a steward of the property, and ensure all health and safety matters are suitably managed to minimize risk.
• Ensure accurate reporting is undertaken via the business risk management system, demonstrating all risks are being managed within accordance with client and business expectations, providing a full audit trial.
• Provide day-to-day technical and operational support to Head of Engineering and the wider property management team and Occupiers. To deputise Head of Engineering when they are unavailable.
• Support to Property Management with Permit to Work System and check method statements where appropriate. Liaise with Building Management and Occupiers regarding operational and technical matters such as plant shutdowns and work impacting on Occupiers operation and risks associated with the works
• Undertake regular audits of maintenance programme. Review call out sheets and investigate as necessary. Review CAFM system including both PPM and reactive works. Carry out random verification of PPM works.
• Preparation and Management of engineering service charge budgets, to include procurement in accordance with business policy. Budget control, raising orders/instructions/ contracts and verifying (processing) invoices.
• To support the development, implement and manage Environmental and Energy Conservation Programmes, (working with others where necessary) ensuring optimum usage of energy. To advise on potential problems or conflicts, improvements and possible savings. Analyse monitoring & targeting reports and investigate and action as necessary. Arrange independent energy audits as necessary and action recommendations as necessary.
• Analysis and management of all engineering data/reports, ensuring that appropriate action/follow up is achieved. Identify & agree specialist consultant roles and review consultants brief on a regular basis. Manage other audit reports. Review actions/progress and monitor monthly via external reports and reports monthly via the central London reporting criteria.
• Implementation, management and development of the Elogbooks planned maintenance system, ensuring information, plant history, drawings and technical information is accurate and up to date. Develop and maintain the base building asset register. Review and develop site-specific maintenance tasks. To aid in the development of Data Led Maintenance (aka. Digital Led Maintenance, Demand Led Maintenance).
• Ensure drawing and O & M’s are updated to reflect any changes carried out to the installed systems. Develop, implement and maintain site-specific plant replacement Programme in conjunction with Savills Engineering and Design consultancy.
• To ensure that the production of engineering contracts and associated documentation properly represent the service requirement of the premises and are presented and executed in accordance with business guidelines. Assist in the preparation of contract documentation to include: - Tender Documents, agreements and specifications. Manage tendering procedures. Analyse Tenders. Undertake Post tender interviews. Produce Client Contract Placing Report. Manage contractor closely during mobilization period and through to completion where required.
• To ensure that the Property Management are regularly appraised of any new developments or issues of a problematic nature. Report on any emergency incident that occurs. Report on any concerns relating to plant operation or failure to maintain resilience. Report on any occupier conflicts or relationship related issues.
• To ensure that the Property’s Electronic Security Systems are fully operational and maintained as per the Manufacturer’s guidance, current best practice and in line with occupier requirements including FCA if required. Report on any concerns relating to plant operation. Liaise with the Engineering and Design consultancy Systems Department as required, regarding contract specifications, maintenance regimes, auditing, equipment upgrades, documenting changes etc. Ensure maintenance contracts are in place
• To ensure the requisite engineering standards executed in the management of buildings are commensurate with those standards promoted by the Board and detailed in the operations manuals.
• Instrumentally defining the department strategy and direction for product innovation, services, and interoperability.
• To aid energy/utility apportionment queries, and investigate energy waste.
• To be able to build relationships with key stakeholders and work in with a ‘one-team’ ethos.
• Keen to develop within a professional institute related to Building Services Engineering sector.