Technical Services Manager at AirTrunk

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

12 Jul, 26

Salary

0.0

Posted On

13 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data centre operations, Facilities management, Engineering operations, Technical documentation, MOPs, RCA reports, Vendor management, BMS, CMMS, Incident management, Commissioning, Risk analysis, SOPs, EOPs, Communication, Collaboration

Industry

Telecommunications

Description

Want to be a part of Asia Pacific & Middle East's (APME) largest, most innovative, and rapidly growing data centre company? AirTrunk is a technology company with a powerful purpose - to scale and sustain the relentless growth of the region’s digital future. We do this by continuously redefining and delivering hyperscale data centres that meet the needs of our customers - the world’s most transformational companies. And we’re doing so sustainably, for today and tomorrow. Having opened Australia’s first and largest hyperscale data centres in 2017, we set our eyes on rapid expansion and now operate a platform of hyperscale data centres across the APME region. With backing from our investors, including Blackstone, this is just the beginning… Come join the A-Team at AirTrunk, where the cloud meets the ground. Your Impact As a Technical Services Manager (TSM), you will partner closely with the Senior Technical Services Manager (STSM) and Operations team to help deliver reliable, high-performance data centre operations. This role offers the opportunity to lead critical activities, build strong customer relationships, and contribute to a culture of safety, inclusion, and continuous improvement. What you'll do Take ownership of a defined site area or customer portfolio, managing operations and escalating priorities as needed Plan, coordinate, and oversee preventive and reactive maintenance, ensuring change and incident processes are followed Collaborate with Development teams on construction and installations, ensuring systems meet operational standards Ensure compliance with SOPs, MOPs, EOPs, and regulatory requirements (safety, environmental, building, and industry accreditations) Act as the primary operational contact for customers, including incident management and escalation Support commissioning, service provisioning, minor projects, and ongoing performance and risk analysis Participate in on-call incident response and conduct regular site inspections What you'll bring 5+ years’ experience in data centres, facilities, engineering operations, or related fields Ability to develop and review technical documentation (e.g. MOPs, RCA reports) Experience managing vendors and coordinating service delivery Familiarity with BMS, CMMS, and customer systems Strong communication and collaboration skills NV1 clearance (or ability to obtain) A flexible, proactive mindset with a focus on continuous improvement The AirTrunk Culture Working at AirTrunk is a once in a lifetime opportunity to fast-track your career and amplify your impact. Whilst you’re helping scale our region’s digital future, we’ll help you Grow@Hyperscale and unleash your full potential. The pace in which we operate means you’ll feel an electric atmosphere at AirTrunk. We are a team of challengers and collaborative problem solvers who break new ground every day. We do this by living our values, going above and beyond, and being dynamic, transparent, and responsive. Every AirTrunker brings their own unique background and diverse perspective to find solutions to problems that matter. We make sure you have everything you need to make your mark and thrive in a flexible and safe working environment, where everyone feels welcome. Our benefits empower AirTrunkers to stay positively charged. Now’s your chance to Grow@Hyperscale. **To all recruitment agencies: AirTrunk does not accept agency resumes. Please do not forward resumes to our jobs alias, AirTrunk employees or any other organisation location. AirTrunk is not responsible for any fees related to unsolicited resumes.**

Responsibilities

The Technical Services Manager will oversee data centre operations, including preventive and reactive maintenance, incident management, and customer relationship management. They will also ensure compliance with safety and regulatory standards while collaborating with development teams on construction and system installations.