MONDAY TO FRIDAY - 09:00-17:00 (SOME FLEX IF REQUIRED)

• £50,000 per annum
• Sodexo rewards and benefits
  Job Introduction
  We are looking for an experienced and technically skilled Technical Services Manager to join our team supporting a high-profile blue light emergency service. This is a unique opportunity to work at the heart of an estate management operation where your expertise will directly contribute to the safety and operational effectiveness of emergency services.
  As a key member of the Integrator’s Intelligent Service Centre, you will provide expert technical guidance and operational oversight to help our client optimise performance across their estate and FM supply chain. You will also be responsible for data-driven analysis, managing compliance, and leading facilities services at our Swindon office.
  If you’re motivated by purpose, enjoy solving technical challenges, and thrive in a collaborative, fast-paced environment—this is the role for you.
  Purpose of the Role
  The Technical Services Manager is responsible for delivering technical assurance, improving operational performance, and ensuring statutory and contractual compliance. You will work closely with the service desk, the client, and multiple FM suppliers to ensure efficient problem resolution, first-time fixes, and the continuous improvement of critical services and systems.
  Additionally, the role includes responsibility for the physical facilities at the Swindon office, including PPMs, project works, health and safety oversight, and liaising with the managing agent.

STAKEHOLDER ENGAGEMENT & UPSKILLING

• Train and upskill ISC help desk staff and FM suppliers to promote best practices and enhance technical resolution capabilities.
• Contribute to refining help desk triage processes and technical escalation procedures.
• Build strong working relationships with client representatives, ensuring open communication and shared ownership of estate challenges and improvements.
• Share best practice through active engagement in the wider technical and FM community of practice.

What you bring:

• Recognised technical or engineering qualification (mechanical, electrical, or building services).
• Strong background in facilities management, property maintenance, or estate operations.
• Working knowledge of CAFM/helpdesk systems and asset management platforms.
• Experience conducting root cause analysis and implementing corrective action plans.
• Proven ability to interpret complex technical data and produce detailed reports.
• Competent in Microsoft Office (especially Excel, Word, and Outlook) and Power BI for data analysis and reporting.
• Excellent verbal and written communication skills.
• Self-starter with strong organisational skills and the ability to manage multiple priorities.

• Eligibility to undergo and pass security vetting by the client.

  Desirable

• Membership of a recognised professional engineering or FM body (e.g., CIBSE, IET, IMechE).

• Strong influencing and stakeholder management skills.
• Previous experience working with or supporting emergency service estates is a plus.

What we offer:

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:

• Mental health & wellbeing support
• Employee Assistance Programme for personal, legal, and financial advice
• 24/7 virtual GP & lifestyle rewards
• Discounts for you & family
• Financial tools & retirement plan
• Cycle to Work & Paid volunteering day

Ready to be part of something greater? Apply today!

• Mental health & wellbeing support
• Employee Assistance Programme for personal, legal, and financial advice
• 24/7 virtual GP & lifestyle rewards
• Discounts for you & family
• Financial tools & retirement plan
• Cycle to Work & Paid volunteering da