Technical Services Officer at QBE Insurance Group

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

20 Mar, 26

Salary

0.0

Posted On

20 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Analytical Thinking, Claims Settlement, Coaching, Critical Thinking, Detail-Oriented, Insurance Claims Management, Insurance Policies, Intentional Collaboration, Managing Performance, Problem Solving, Process Improvements, Regulatory Compliance, Risk Management, Stakeholder Management, Technical Support

Industry

Insurance

Description

Primary Details Time Type: Full time Worker Type: Employee Please see more information about QBE careers here Careers Ready to join us in 2026? Applications are now open! The Talent Acquisition team is on leave until 5th January 2026 - applications will be assessed upon our return. Location: Melbourne Permanent, full-time position The opportunity We have an exciting opportunity for a Technical Services Officer to join our Commercial Liability Claims team. This pivotal role supports the Service Manager and provides technical expertise and coaching to strengthen our claims team’s capability. You will manage complex claims, ensure compliance with legislative requirements, and deliver exceptional outcomes for our customers and stakeholders. About QBE At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner. What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. Your new role Provide technical guidance and analysis on complex and high-value claims, supporting the team with critical issues and exceptions. Assist in implementing and maintaining claims management strategies and objectives, driving innovation and new initiatives within the Claims team. Support process improvements through involvement in negotiations, dispute resolution conferences, and court attendance for complex claims. Ensure compliance with service level agreements, best practice standards, and all legislative and regulatory requirements. Represent and advocate for stakeholders during mediations, settlements, and alternative dispute resolution, while liaising with other QBE teams as required. Build and maintain strong relationships with internal and external stakeholders to achieve optimal outcomes. About you Proven experience managing complex and litigated liability claims. Strong background in coaching or training claims staff. Excellent written and verbal communication skills with the ability to influence at all levels. Solid knowledge of relevant legislation (legal background advantageous but not essential). A proactive, collaborative approach to problem-solving and stakeholder engagement. Highly organised with the ability to manage conflicting priorities in a fast-paced environment. Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice 18 weeks’ gender-equal flexible leave for all new parents, including paid super To learn more about benefits of working with us, click here. Rewards & Recognition We value our employee’s experience with us and are proud to have been recognised for the following awards: 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates To learn more about our achievements, click here. Apply now and let’s make it happen! If you’re looking for a career that combines your expertise and your empathy, click Apply today. Your career. At the heart of it. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com Skills: Analytical Thinking, Claims Settlement, Coaching, Critical Thinking, Detail-Oriented, Insurance Claims Management, Insurance Policies, Intentional collaboration, Managing performance, Problem Solving, Process Improvements, Regulatory Compliance, Risk Management, Stakeholder Management, Technical Support Application Close Date: 30/01/2026 11:59 PM How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates. We are an international insurer and reinsurer offering a diverse portfolio of commercial, personal and specialty products, as well as risk management solutions. Our product portfolio includes property, motor, crop, energy, marine and aviation. We employ a team of around 13,000 people in 27 countries around the world. Learn more about QBE Careers today.

Responsibilities

The Technical Services Officer will provide technical guidance on complex claims and assist in implementing claims management strategies. They will also support process improvements and ensure compliance with service level agreements and regulatory requirements.