Technical Services Officer- Vietnam at Genus PLC

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Full Time

Start Date

Immediate

Expiry Date

15 May, 26

Salary

0.0

Posted On

14 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Post-Sale Services, Customer Satisfaction, Analytical Skills, Collaboration, Problem Solving, Technical Reporting, Training, Product Validation, Stakeholder Management, Communication, Presentation Skills, Influence, Integrity, Swine Medicine, Animal Science

Industry

Biotechnology Research

Description

Role Overview We have an exciting opportunity for a Technical Services Officer based in Vietnam. This position delivers post-sale services at customer sites, ensuring customer satisfaction by advising and proposing solutions that favorably impact farm performance. Ideal candidate has the ability to collaborate and work with diverse stakeholders in a fast paced environment, has excellent analytical skills and fluent in both English and Vietnamese languages. You Will Grow PIC’s business by working alongside key account managers to provide customer-focused solutions that will improve their productivity and profitability. Participates as team member in key accounts where expertise is valuable in achieving customer’s plans and objectives Draft technical reports and discusses with customer/farm management to establish clear and agreed upon action plans and next steps to progress customer-centric goals Promote customer satisfaction through problem solving, clear and effective communications, professional appearance, and effective technical servicing Validate complaints or concerns raised by customers regarding animals delivered Provide training and development to customers’ key personnel Assist the Product Validation Team in collating proof of performance data from existing or prospect commercial farms to complete PIC product validation trials Establish effective professional relationships with industry professionals, business owners/managers and key personnel to enable PIC Account Plan objectives Requirements 3 to 5 years experience in swine medicine / production. Education: University Degree in Agriculture specializing in Animal Science, Animal Breeding; Doctor of Veterinary Medicine Strong technical background in the management of supply of quality breeding stock from the production pyramid as well as the effective service of customers throughout the pork chain is an advantage. Good communication and presentation skills. Ability to influence and drive improvements. Good analytical and problem solving skills. With high level of motivation and integrity, can work with minimum supervision Fluent in both English and Vietnamese languages Has the necessary permits to work in Vietnam Travel- 70-80% Business Overview Genus is an agricultural biotechnology pioneer. We are a global FTSE 250 company, headquartered in the UK, and listed on the London Stock Exchange. Genus PLC has a presence in over 70 countries and a global workforce of over 3,000 employees and growing. We are a worldwide leader in porcine and bovine animal genetics, partnering with farmers to transform how we nourish the world – a mission that is important to a sustainable future. PIC, our swine division, currently supplies over 70% of the world’s top pork producers. We directly employ people in 18 countries worldwide, and our products are available in more than 50 countries across the globe. We are a diverse team, ranging from scientists to sales teams, production personnel to customer service, and are all united by a passion for producing nutritious, affordable pork and a commitment to continuous improvement. Our vision is clear: Pioneering animal genetic improvement to help nourish the world. Benefits Overview At Genus, we offer a competitive salary. Benefits include health insurance for employee and dependents, life insurance, annual vacation and sick leave credits, competitive retirement/savings plan, annual company incentive, work uniforms This position will have the opportunity for growth. We are constantly evaluating our offerings to ensure we stay competitive. Equal Employment Opportunities Genus is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Genus prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Genus conforms to the spirit as well as to the letter of all applicable laws and regulations.

Responsibilities

This role involves delivering post-sale technical services at customer sites in Vietnam, focusing on advising and proposing solutions to improve farm performance and grow PIC's business alongside account managers. Responsibilities include drafting technical reports, validating customer complaints, providing training, and assisting in product validation trials.