Are you a problem-solver with a passion for engineering and customer service? Venture Steel is seeking a Technical Services Representative to manage a dynamic portfolio of customers and vendors. Reporting to the Technical Services Manager, you will serve as a crucial liaison between departments, investigate claims, influence quality outcomes, and help us drive continuous improvement across our steel operations.
This is a unique opportunity to apply your technical skills and analytical mindset in a collaborative manufacturing environment. If you’re ready to make a meaningful impact, we want to hear from you.

EDUCATION:

• Required: Bachelor’s degree in Engineering or Applied Science
• Preferred: Mechanical Engineering or Applied Science degree, ideally with a background in Metallurgy.

EXPERIENCE:

• Required: 1 year of engineering experience (internship/co-op experience considered)

SKILLS & KNOWLEDGE:

• Strong understanding of steel products
• Strong critical thinking and statistical analysis skills
• Intermediate to advanced Excel and data reporting abilities
• Ability to influence and collaborate across departments
• Solid understanding of material standards and quality systems (ISO 9001)
• Customer-facing communication experience preferred

• Customer & Vendor Claims Resolution: Investigate and resolve quality complaints using industry-standard practices while minimizing financial loss and maximizing customer satisfaction.
• Root Cause Analysis: Identify process gaps, recommend corrective actions, and contribute to continuous improvement efforts using tools like 5-Whys, 8D, and Six Sigma.
• Internal Collaboration: Work closely with quality, operations, finance, and sales to ensure effective communication, issue containment, and stakeholder alignment.
• Standards & Compliance: Support ISO 9001 quality standards and environmental procedures; perform inspections and product disposition.
• Technical Expertise: Act as a subject matter expert on steel and aluminum products and processes; support product development and customer inquiries.
• Health & Safety: Comply with all safety regulations and actively contribute to a safe and healthy work environment.