Technical Services Specialist at Bevi

Dallas, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Jun, 26

Salary

68565.0

Posted On

12 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Troubleshooting, Customer Support, Independent Judgment, Coaching, Diagnostics, Process Improvement, Hardware Troubleshooting, Software Troubleshooting, Phone Support, Email Support, Ticket Management, RMA Initiation, Warranty Guidance, Multitasking, Urgency, CRM Utilization

Industry

Food and Beverage Services

Description

Bevi is on a mission to transform how beverages are delivered and consumed. Our connected beverage platform eliminates the need for single-use bottles and cans—making it easy, fun, and sustainable to stay hydrated. As the category leader in IoT-enabled beverage technology, we're building a future where Bevi machines are everywhere people live, work, and connect. We've raised over $160M in venture capital, serve thousands of customers across the US, Canada, UK and Ireland, and we've been rapidly growing year over year—saving over 1 billion bottles from waste. In addition to driving hypergrowth with our current product line, Bevi is heavily investing in new product development. We are seeking a full time Technical Services Specialist to join our best-in-class Technical Services Team. In this role, you will use your independent judgment as an expert troubleshooter, coach, and diagnostician with regard to Bevi machines. You will serve both our Direct and Partner customers via phone and email helping to ensure our machines are running at peak performance. You have a passion for providing customers with an exceptional experience, and you enjoy working with internal stakeholders to provide feedback to help drive process improvements. Your Day to Day Assess existing troubleshooting processes, particularly those impacting the customer experience, and provide improvement recommendations on a continuous basis Routinely troubleshoot processes related to Bevi machines, including the support of non-routine failures without documented guidance Provide guidance on installations and preventative maintenance to improve the customer experience Lead troubleshooting efforts for machines via phone and email (training will be provided) Support upsell and inbound inquiries that turn into Sales leads by answering questions, providing information, and routing these to the appropriate internal team Close the loop by communicating opportunity areas back to the company via process improvements and ticket trends for our engineering teams. Help partners with contract questions and overall system usage analysis Initiate RMAs for parts that will be processed by our Quality Engineers Be the voice of the customer to deliver upon our brand promise on customer service Answer warranty questions and provide guidance on next steps Schedule proactive and reactive service calls around the country Identify areas of opportunity for our customers. Some examples may include Flavor changes Proper maintenance tips to prevent future issues Better service processes New product additions Competitive presence Requirements Maintain a consistent schedule of 11am-7pm CT / 12pm - 8pm ET Ability to learn and understand hardware and software systems in order to troubleshoot effectively Proficiency in utilizing independent judgment and decision making to provide improvement recommendations to stakeholders, and to provide troubleshooting steps for Bevi’s customers Ability to multitask - answering calls, working on incoming emails, completing tickets, helping your team answer questions, and escalating feedback for internal stakeholders, , and working with internal stakeholders to drive process improvements Ensure Bevi's customers receive industry defining technical support Great attitude and willingness to go above and beyond for an exceptional customer experience Exceptional verbal support skills on the phone, strong writing skills, and a focus on thorough ticket management and throughput Move with urgency to solve problems for our customers Knowledge of CRM/ticketing systems like Zendesk, Salesforce and Netsuite a plus #LI-CK1 #LI-HYBRID At Bevi, we believe compensation is a powerful tool to attract, retain, and grow talent. Our Compensation Philosophy centers on 5 principles: Market-driven - We anchor pay decisions in real-time market data Performance-based - We reward individual impact, not just tenure Equitable - We ensure fairness across teams, roles, and demographics Growth-focused - We invest in talent that scales with Bevi Total Rewards approach - We strategically balance base pay, bonuses, benefits, and equity The posted compensation range reflects the salary* for this position. Some roles may be eligible for a commission plan or a bonus incentive. All Bevi employees receive equity in the form of stock options. All full-time employees are invited to participate in our Total Rewards plan, which includes health & medical benefits, flexible spending accounts, flexible PTO, and more. Offers to join Bevi are based on a few criteria, including the scope of the role, the candidate's work experience, targeted skills, internal equity of the team, and external market data. *For Sales roles: The posted range reflects base salary plus commission which is the total potential on target earnings (OTE) for the position. Pay Range $55,505—$68,565 USD Benefits: Comprehensive medical, dental and vision insurance plans with BlueCross BlueShield, 95% paid by employer 401(k) with company match Flexible PTO plus 12 company holidays, and additional paid days for sick leave, etc Generous fully paid parental leave for both birth parents and non-birth parents Fully employer paid disability and life insurances Wellness and fitness reimbursements Monthly stipends for cell phone use and commuting costs Onsite snacks, weekly catered lunch, and (of course) unlimited Bevi ... plus composting and terra-cycling, too Happy hours, team-building events, bagel breakfasts, Values awards - and more. We’re supercharging our workflows: Bevi is currently in an exciting "build phase" of our 2026 roadmap to become a truly AI-powered business. We aren't just looking for tool-users; we’re looking for change-makers who are as passionate about driving AI adoption as they are about sustainability. Join us as we build the future of hydration together. We're excited about supporting career growth and would love to be part of your professional journey. We know that talent comes in many forms, and we value individual accomplishments, specialized knowledge, and genuine passion over just checking boxes on a requirements list. If any of our positions interest you, please apply! Our recruiting team will contact you about next steps if we'd like to move forward together. A member of the Bevi Talent team 'recruiting@bevi.co' will be reaching out about next steps if we would like to move forward. Accommodations: Bevi is committed to an inclusive hiring process and we aim to provide accommodations for persons with disabilities. If you need any accommodations for the application or throughout the interview process please contact recruiting@bevi.co.

Responsibilities

The specialist will act as an expert troubleshooter, coach, and diagnostician for Bevi machines, serving direct and partner customers via phone and email to ensure peak performance. Responsibilities include assessing and improving troubleshooting processes, leading failure diagnosis, supporting sales leads, and communicating trends back to engineering teams.