Technical Services Specialist at HUB24 Limited

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

22 Jun, 26

Salary

0.0

Posted On

24 Mar, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Senior Leadership, Technical Services, Technical Advice, Technical Operations, Financial Services, Superannuation, Tax Strategies, Retirement Strategies, Team Leadership, Commercial Mindset, Stakeholder Partnering, Product Development, Communication, Education Delivery, Thought Leadership, Customer Service

Industry

Financial Services

Description

HUB24 leads the wealth industry as the best provider of integrated platform, technology and data solutions. At HUB24, we know the smartest investments start with our people. We are innovative and ambitious, and we move fast. At HUB24, we empower our employees to bring their ideas and creativity to work. Rather than getting bogged down in bureaucracy and red tape, we build a culture that supports our team members to have a real impact on our business and the success of our customers. HUB24 Limited is a company listed on the Australian Securities Exchange (ASX: HUB) THE HUB24 STORY We think creatively and we’re not constrained by traditional thinking or barriers to success. We’re led by experts, realists with ideas, grounded in commercial reality who are bold enough to visualise the future a little differently and to advocate for what matters to our clients. We are here to lead change and are committed to empowering better financial futures for more Australians. Benefits and Life at HUB24 Learn more about our employee benefits HERE. Job Summary: The Head of Technical Services is responsible for establishing and leading a high‑performing technical services team that supports advisers and business units across the HUB24 Group. The role plays a critical part in simplifying and clarifying Australia’s superannuation, tax and retirement systems, enabling advisers, brokers, private wealth firms and licensees to deliver accurate, reliable advice to their clients. This role is pivotal in supporting, retaining and attracting advisers, driving sales activity, and strengthening HUB24’s reputation as a trusted partner to the advice industry. Through strong technical expertise, leadership and client service, the Head of Technical Services helps build confidence in HUB24’s solutions and reinforces the value HUB24 brings to advisers and their clients. Responsibilities: Establish and lead a high‑performing Technical Services function that supports advisers and business units across the HUB24 Group Provide trusted technical expertise across superannuation, tax, SMSF and retirement strategies to support adviser decision‑making Partner closely with Distribution, Product, Legal, Risk and Operations to enable advisers and support platform growth Support and retain high‑value advisers by delivering bespoke technical solutions for complex client scenarios Enable successful product development and launches through technical input, adviser guidance and implementation support Build HUB24’s profile as a technical leader through education, CPD delivery, thought leadership and industry engagement Represent HUB24 at industry events, conferences and professional development forums as a technical subject matter expert Develop and maintain high‑quality technical content, resources and internal knowledge hubs Act as an escalation point for complex technical queries and uplift technical capability across sales and service teams Drive strong collaboration, service excellence and a consistent adviser experience aligned to HUB24’s growth strategy Requirements: Proven senior leadership experience in technical services, technical advice, or technical operations within financial services, superannuation or wealth management Deep technical expertise across superannuation, tax, retirement and SMSF strategies, with the ability to translate complexity into clear, practical advice for advisers Demonstrated success in building, leading and developing high‑performing specialist teams Strong commercial mindset, with experience supporting adviser growth, retention and sales outcomes Ability to partner effectively with senior stakeholders across Distribution, Product, Legal, Risk, Compliance and Operations Experience contributing technical expertise to product development, platform enhancements and launches Confident communicator with the ability to present, educate and influence at all levels, including advisers, executives and industry audiences Experience delivering CPD, training, thought leadership or industry presentations is highly regarded Strong judgement, integrity and accountability, with a customer‑centric approach to service delivery Comfortable operating in a fast‑paced, evolving regulatory environment, balancing technical rigour with commercial outcomes The Recruitment Process Acknowledgement email once your application has been submitted. Our Talent team will start reviewing your application. If unsuccessful, you will be notified. If your application progresses to the next stage, our Talent team will be in touch to discuss your alignment with the role. If you’re a person with an impairment or disability, this is an opportunity to share with us any accessibility requirements that you may have for the role. Should you require any accommodations to the recruitment process, please email recruitment@hub24.com.au, and one of our team will contact you. Interviews can happen virtually or face-to-face with the hiring manager or other members of the broader team. Depending on the role, there may be more than two interviews. Communication of outcomes to successful and unsuccessful candidates and feedback provided. *As part of our process, a police check will be conducted on all successful candidates*. Further details on our HUB24 Group Recruitment Privacy Collection notice can be found here. 2024 Circle Back Initiative Employer – we commit to respond to every applicant. Endorsed by WORK180, we are proud to be recognised as an employer of choice for women. We have been nominated and placed on the BOSS Best Places to work list. Seek Star Awards 2024 - Nominated as a finalist for the Best Employer Brand Initiative HUB24 is an equal opportunity employer. We are committed to creating an inclusive environment where diverse perspectives are valued and every individual is treated with respect. We welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disabilities, people from culturally and linguistically diverse communities, and people of all gender identities and sexual orientations. If you require adjustments to the recruitment process or have accessibility requirements, please let us know – we’re here to support you HUB24 leads the wealth industry as the best provider of integrated platform, technology and data solutions. At HUB24, we know the smartest investments start with our people. We are innovative and ambitious, and we move fast. At HUB24, we empower our employees to bring their ideas and creativity to work. Rather than getting bogged down in bureaucracy and red tape, we build a culture that supports our team members to have a real impact on our business and the success of our customers. HUB24 Limited is a company listed on the Australian Securities Exchange.

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Responsibilities

The role is responsible for establishing and leading a high-performing Technical Services team to support advisers and business units across the HUB24 Group. This involves providing trusted technical expertise across superannuation, tax, SMSF, and retirement strategies to aid adviser decision-making and support platform growth.