Technical Services Specialist at Medtronic-Switzerland

Heerlen, Limburg, Netherlands -

Full Time

Start Date

Immediate

Expiry Date

21 Jun, 26

Salary

67800.0

Posted On

23 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Technical Support, Data Management, Implanted Cardiac Devices, Pacemaker, Defibrillator, Carelink System, Troubleshooting, Analytical Skills, Problem-Solving, Product Knowledge, Remote Support, Documentation, Continuous Improvement, On-call Availability

Industry

Medical Equipment Manufacturing

Description

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life To support our Cardiac Rhythm Management (CRM) portfolio within Europe, the Middle East and Africa (EMEA) we are currently looking for a full-time customer-oriented remote Technical Service Specialist with excellent communication skills and the ability to explain complicated technical issues related to data management of implanted cardiac devices (pacemaker, defibrillator, or alike product). In this position you support the internet-based Carelink system, which connects the patients to the health care professionals, and all systems to program and connect the pacemakers to Carelink. This includes patient monitors, apps, programmers and tablet-based programmer related questions. You make an assessment on the technical device parameters based on your in-depth product knowledge. This is a great challenge for a medical technical professional with strong analytical- and problem-solving skills and with experience in an operating room environment. Responsibilities may include the following and other duties may be assigned: Provide remote technical support for the implanted cardiac devices to Health Care Professionals and internal customers and serve as a technical liaison between our stakeholders and the operating unit Drive the escalation process to resolve customer issues, including initiating required engineering support when needed Collaborate with other technical service specialists to troubleshoot complex service requests Perform technical activities requiring considerable judgment and have ownership of continuous improvement projects Responsible to ensure all documentation/system entries are fully complete promptly Focus on remote support, with occasional travel for required training (domestically and international) Regular working hours from 8:30 – 17:00. On-call availability between 7AM-7PM (availability rotates between colleagues). Required Knowledge and Experience: Bachelor’s or master’s degree in (biomedical/electrical/mechanical) engineering, with a minimum of 2 years of relevant experience or advanced degree or a medical degree with technical skills and experience Fluency in English is required (C1/C2). Fluency in another European language is a distinct advantage Experience in a medical technical environment, and more specifically experience with pacemakers and implant procedures, is desirable Highly organized with the ability to be flexible, multi-task and prioritize multiple assignments Experience with analysing technical issues and processes for continuous. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Netherlands: 45,200.00 EUR - 67,800.00 EUR | This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). About Medtronic We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. We change lives. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. We build extraordinary solutions as one team. With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough. This life-changing career is yours to engineer. By bringing your ambitious ideas, unique perspective and contributions, you will… Build a better future, amplifying your impact on the causes that matter to you and the world Grow a career reflective of your passion and abilities Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning These commitments set our team apart from the rest: Experiences that put people first. Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need. Life-transforming technologies. No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms. Better outcomes for our world. Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls. Insight-driven care. Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here. For updates on job applications, please go to the candidate login page and sign in to check your application status. If you need assistance completing your application please email AskHR@medtronic.com To request removal of your personal information from our systems please email RS.HRCompliance@medtronic.com

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Responsibilities

This role involves providing remote technical support for Cardiac Rhythm Management (CRM) portfolio devices, specifically supporting the internet-based Carelink system for healthcare professionals. Responsibilities include driving the escalation process for customer issues, collaborating on complex service requests, and performing technical activities requiring significant judgment.