POSITION SUMMARY:

We are seeking a skilled and customer-focused Technical Services Support Specialist to join our IT team. In this role, you’ll serve as the first point of contact for end-users, providing technical assistance via phone, remote access, or direct contact. You’ll help troubleshoot software, hardware, and connectivity issues, resolve login problems, and walk users through step-by-step solutions — all while delivering exceptional customer service.

EDUCATION AND QUALIFICATIONS:

• High School diploma or equivalent required
• Associate’s Degree in Information Systems, Help Desk Support, or related field preferred
• Minimum 2 years of technical support or help desk experience

PREFERRED SKILLS AND COMPETENCIES:

• Proficiency with Windows 7/10, Chrome OS, Mac OSX, Android OS, and common web browsers (Chrome, Safari, Firefox, IE)
• Familiarity with Google Workspace (GSuite)
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Ability to work independently and collaboratively
• Knowledge of mobile technologies and remote support tools
• IT certifications (CompTIA A+, Network+, Google IT Support, etc.) are a plus
• Demonstrated commitment to providing inclusive, respectful service to diverse users
  Job Type: Full-time
  Pay: From $53,390.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In perso

• Provide first-level technical support through phone, ticketing system, chat, or in-person assistance
• Troubleshoot and resolve issues related to usernames/passwords, software applications, email, internet connectivity, and operating systems
• Use remote tools to diagnose and resolve problems
• Clearly communicate technical solutions in a user-friendly, professional manner
• Escalate unresolved issues to higher-level support teams when necessary
• Document all interactions and resolutions in the ticketing system
• Stay up to date on emerging technologies and user environment changes
• Assist with hardware/software setup, configuration, and on-site support when needed
• Participate in special projects as assigned by IT leadership
• Support accessibility needs by recommending adaptive technologies when appropriate
• Contribute to the team’s knowledge base by documenting common issues and solutions