COMPANY OVERVIEW - TECHNICAL & SMALL WORKS ENGINEER (SECURITY SYSTEMS)

Our Client are currently looking for a Technical Support & Small Works Engineer to join their highly valued team on a full-time, permanent basis.
This is an exciting time for the company and the right candidate for the role will need to be enthusiastic, forward thinking and personable with the drive to hit the floor running.
This company are key players within their industry and have worked hard to build a strong reputable brand that is continuing to go from strength to strength.

· Provide expert remote support by diagnosing and resolving technical issues via inbound tickets and emergency queries (including on call rota).
· Collaborate with field engineers, offering technical guidance and mentorship to ensure high quality service delivery.
· Support sales and customer teams with system design, stakeholder meetings, and solution recommendations.
· Proactively identify upgrade opportunities and help implement resilient, modern solutions tailored to customer needs.
· Manage customer requirements, ensuring effective communication, documentation, and issue resolution.
· Responsible for carrying out ad-hoc callouts for diagnostic and small/repair works.
Technical & Small Works Engineer (Security Systems) Skills and Experience:
· Strong technical expertise across a wide range of security systems, with solid IP networking knowledge and experience in fault finding and installation.
· Ability to mentor engineers, with a logical approach to troubleshooting and a track record of resolving complex technical issues.
· Well organised and experienced in managing technical workstreams, ideally with exposure to fire systems (beneficial but not essential).
· Extensive hands on experience and deep technical knowledge.