MINIMUM QUALIFICATIONS:

• Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
• 5 years of experience in a customer-facing role troubleshooting hardware, software, in cloud or on-premises server infrastructure management, including diagnosing and troubleshooting operating systems, computer hardware, and server hardware.
• Active US Government Top Secret/Sensitive Compartmentalized Information (TS/SCI) security clearance with Polygraph.
• Ability to lift/move 50lb (23kg) of equipment and ability to exert yourself physically over extended periods of time, including frequent bending, kneeling, climbing, pushing/pulling and lifting.

PREFERRED QUALIFICATIONS:

• Experience with performing component-level repairs on IT equipment.
• Experience debugging workload issues across multi node environments.
• Experience working with any public cloud services and infrastructure.
• Experience in computer networking (e.g., TCP/IP, routing, load balancing, etc.).
• Understanding of basic web technologies (e.g., HTTP, HTML, DNS, TCP, etc.).

• Understand and support capacity deployment, including build milestones and timelines.
• Troubleshoot OS-related issues and actively improve diagnostic and troubleshooting techniques for faster recovery.
• Deploy and configure integrated hardware and software solutions remotely and on customer sites.
• Utilize software tools for job functions, including inventory management and OS configuration/troubleshooting.
• Contribute to the creation and enhancement of documentation for new platforms and support activities.
  Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form