WHAT WE’RE LOOKING FOR

• Degree in IT, Computer Science, or Network Engineering.
• 2+ years’ experience in technical support, network deployment or solution delivery.
• Strong knowledge of networking fundamentals: TCP/IP, VLAN, routing, switching.
• Hands-on experience with Cisco (XE, XR, NX-OS), SD-WAN, or Data Centre environments.
• Excellent communication skills, able to explain technical concepts to non-technical users.
• Strong documentation and coordination skills.

ABOUT THE ROLE

We are looking for a motivated Technical Solutions Engineer to join our Melbourne team. You will work closely with clients and internal teams to support pre-sales, solution delivery, and after-sales service across our ICT hardware portfolio (switches, optical modules, transceivers, etc.).

KEY RESPONSIBILITIES

• Work with clients to understand technical requirements and propose solutions.
• Support the order-to-delivery process: installation, configuration, troubleshooting, and client training.
• Provide Level 2 technical support, including remote diagnostics and escalation.
• Assist with solution demos, product configuration, and customer onboarding.
• Maintain technical documentation, FAQs, and delivery checklists.
• Collaborate with global teams and contribute to continuous improvement of workflows.