Note: Partly is headquartered in the UK, with a Product and Engineering base in Christchurch, and an early presence in San Francisco. If you are not based in Christchurch, we will fly you to HQ for 2 weeks for onboarding, as well as 1 week per quarter for our “Season Openers” (we pay for your travel and accommodation). If you are relocating to Christchurch from NZ or from overseas, we can also assist with relocation costs.

EXPERIENCE WITH DATABASES, DATA ANALYSIS, AND DATA VISUALIZATION

• Proficiency in SQL and Python (or similar programming languages used for data engineering)
• Experience with cloud platforms (AWS, GCP, or Azure) and data infrastructure management
• Detail-oriented, but systems thinker

OBSESSIVE OVER CUSTOMER EXPERIENCE

• Driven by hitting targets and delighting customers
• Very strong verbal communicator and ability to build rapport
• Ability to build long-lasting relationships with current and future customers
• Bonus if you have experience or context around the Automotive parts space.

THIS ROLE

Data in the automotive industry is scattered around the world in a variety of complex formats, and the fun part is in unifying these data into a single format that drives our clients’ business.
The Technical Solutions Engineer will play an essential role in working with our customers to set them up for success. You’ll communicate with clients across the globe and work cross-functionally with our Sales, Customer Success, Product, and Engineering teams.
You will be responsible for a whole process of data processing from collecting to transforming the data for our enterprise clients. It requires comprehensive data science, data engineering, and business knowledge.
You will report to Rob Simpson (Technical Solutions Manager).

WHAT WILL YOU DO

• Work with larger customers to deeply understand their business, and make sure they are set up for success. Solve root causes, and generalise structures for future customers.
• Build business cases based on available data
• Interpret, collect, ingest, transform, and map parts and vehicle data, generalise this for data transformation
• Communicate cross-teams to solve customer problems and ensure deadlines are met
• Act as the voice of the customer for our product team, by gathering, summarising and sharing the most pressing issues facing our customers
• Identify ways to provide customers with the information and answers they need before they have to ask the questions
• Rapidly learn, grow, and develop faster than the business, positioning yourself as a future leader at Partly