Technical Solutions Manager - D365 Platform Owner at Microsoft

, , United States -

Full Time

Start Date

Immediate

Expiry Date

23 Feb, 26

Salary

188400.0

Posted On

25 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

D365 Platform, Project Management, Operations, Engineering, Agile Methodology, Azure DevOps, UAT Testing, PBI Reporting, Customer Insights, Field Services, Data Enhancements, Backlog Management, Stakeholder Communication, Support Escalations, Reporting Requirements, Collaboration

Industry

Software Development

Description

- Own the D365 platform and ensure its alignment with the ESI delivery programs. - Complete minor data enhancements or changes within D365 allowing engineering teams to focus on larger, more complex enhancements. - Work with engineering team daily on questions, clarifications, and solutioning across various projects and features. - Manage the EEC backlog of enhancement requests and bug fixes and prioritize them based on business impact and urgency. - Test all the EEC backlog items that get released in UAT before they move to Production and provide feedback to the engineering team. - Communicate the tooling updates and changes to the relevant stakeholders via email or rhythms of business. - Handle the support escalations and issues related to the D365 platform and communicate the status and resolution to the impacted stakeholders. - Approve the platform access requests and ensure the users are given the appropriate permissions for their roles. - Collaborate with other workstream leads and vTeam members on various projects and epics that involve the D365 platform across ESI. - Provide input, feedback, and guidance on the reporting requirements and data access for the D365 platform. Required/minimum qualifications - Master's Degree in Business, Project Management, Computer Science, Management Information Systems, Engineering, or related field AND 3+ years experience in project management, operations, or engineering - OR Bachelor's Degree in Business, Project Management, Supply Chain, Computer Science, Management Information Systems, Engineering, or related field AND 4+ years experience in project management, operations, or engineering - OR equivalent experience. - 3+ years of experience in program management, project management, or business analysis. - 3+ years of experience with D365 platform and knowledge of D365 modules: Customer Insights and Field Services - 3+ years experience with Agile methodology, Azure DevOps, UAT testing, and PBI reporting. Technical Solution Management IC4 - The typical base pay range for this role across the U.S. is USD $96,500 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $123,500 - $206,400 per year. Certain roles may be eligible for benefits and other compensation.

Responsibilities

The Technical Solutions Manager will own the D365 platform, ensuring its alignment with delivery programs and managing enhancement requests. They will collaborate with engineering teams, handle support escalations, and communicate updates to stakeholders.