Technical Solutions Manager at EVERFLOW LIMITED

Tampa, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Jun, 26

Salary

90000.0

Posted On

28 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Communication, Solution Scoping, Technical Onboarding, Enterprise Support, Troubleshooting, Product Testing, API Knowledge, SDK Knowledge, Tracking Protocols, Solution Architecture, Customer Service, Marketing Technology, Data Analytics, Root Cause Analysis, Workflow Creation, Consultative Mindset

Industry

technology;Information and Internet

Description

About the role Technical Solutions Managers (TSMs) at Everflow are the primary client-facing experts responsible for scoping, implementing, and troubleshooting third-party and external integrations. Serving as a critical bridge between Sales, Account Management & Support, the TSM ensures that Everflow connects seamlessly with a client’s proprietary systems and/or additional SAAS. What you'll do Strategic Scoping: Partner with Account Executives to scope complex integrations for prospects, creating visual and written workflows to align Sales, Onboarding, and Account Management. Technical Onboarding: Lead initial setup and testing calls with new clients to ensure seamless implementation and a rapid "time-to-value." Enterprise Support: Act as the dedicated technical lead for enterprise clients, providing advanced troubleshooting and specialized training for their third-party and proprietary system integrations. Cross-Functional Troubleshooting: Collaborate with Support, Account Management, and Engineering to diagnose, escalate, and resolve critical technical issues. Product Advocacy: Participate in product testing and provide feedback to the Product and QA teams while maintaining updated internal technical documentation and FAQs. Qualifications Technical Communication: Proven ability to translate complex technical concepts (APIs, SDKs, tracking protocols) into clear, actionable advice for both technical and non-technical stakeholders. Solution-Oriented Mindset: A strategic problem solver with a "can-do" attitude and the creativity to design custom workarounds for unique client requirements. Customer-Centric Execution: Strongly customer-service oriented, with experience managing expectations and leading high-pressure technical calls for enterprise clients. Marketing Technology Ecosystem Expertise: A deep affinity for and understanding of the online marketing attribution landscape, specifically platforms handling CRM, performance tracking, and data analytics. Agility & Growth: A fast learner who can stay ahead of rapid product releases and evolving industry standards in the performance marketing or tracking space. Analytical Proficiency: Skilled in performing technical analysis and troubleshooting to identify root causes in third-party or proprietary system integrations. Project Documentation: Experience creating visual workflows and technical documentation that ensures alignment between Sales, Engineering, and the Customer. Requirements Professional Experience: 3–5 years in a Technical Solutions, Solutions Engineering, or Technical Account Management role within the SaaS industry. Technical Ecosystems: Deep familiarity with the performance marketing and e-commerce landscape, including: E-commerce & Shopping Carts: Shopify, WooCommerce, or Magento. Media Buying & Ad Networks: Google Ads, TikTok Ads Manager, and Meta Ads. CRMs & Marketing Automation: HubSpot, Salesforce, or Pipedrive. Performance Tracking: Expert understanding of tracking protocols, attribution models, and third-party tracking platforms. Solution Architecture: Proven ability to translate complex business needs into technical workflows, including the creation of visual diagrams and implementation documentation. Advanced Communication: Exceptional ability to communicate technical concepts clearly and effectively to both engineers and non-technical stakeholders (written and verbal). Consultative Mindset: A strategic problem solver with a "can-do" attitude and a deep commitment to customer success and service excellence. Technical Proficiency: Comfortable troubleshooting web technologies (e.g., APIs, JS SDKs, HTML) and performing root-cause analysis for third-party integrations. Compensation Package: Base Salary: $70,000 - $90,000 Bonus Potential Perks include: Employer Covered Medical, Dental and Vision Insurance [Dental and Vision only available in USA] Unlimited PTO and paid holidays 401(k) (No matching at this time) [USA only] Paid parental leave for putting your family first Startup-like environment, without the constant rush to raise the next round of funding A very collaborative team and culture Education, gym, and equipment stipend Join Our Exceptional Team Dive into a role where respect, ownership, and mindfulness define our culture. As a valued team member, you'll enjoy the freedom to innovate and excel, supported by the tools and equipment you need to succeed. Balance, Growth, and Connection Work/Life Harmony: Embrace unlimited PTO and a healthy balance that respects your life outside work. Continuous Growth: Regular feedback and discussions about your career path keep you moving forward. Inclusive Community: Be part of a welcoming, engaging workplace that celebrates diversity and fun. We offer a dynamic environment where excellence is rewarded, your well-being is a priority, and every day brings a chance to make meaningful connections. Ready for a truly rewarding challenge? We're excited to meet you.

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Responsibilities

Technical Solutions Managers act as the primary client-facing experts, responsible for scoping, implementing, and troubleshooting third-party and external integrations to ensure seamless connectivity with client systems. They lead technical onboarding, provide advanced support for enterprise clients, and collaborate cross-functionally to resolve critical technical issues.