Quiénes somos
En Kyndryl diseñamos, construimos, administramos y modernizamos los sistemas tecnológicos esenciales de los que el mundo depende cada día. ¿Por qué trabajar en Kyndryl? Estamos siempre avanzando, siempre nos esforzamos por llegar más lejos en nuestro empeño por construir un mundo más equitativo e inclusivo para nuestros empleados, nuestros clientes y nuestras comunidades.
Función
Position: Technical Solutions Manager (Infrastructure Delivery Architect) (Non-Union)
Division: Technology & Architecture
Manager: Daphne Morris
Location: Multiple Locations (Corporate)
The Technical Solutions Manager (Infrastructure Delivery Architect) works closely with our customers and internal stakeholders to define plans, strategies and architectures for the installation, operation, migration and management of complex information systems.
The Technical Solutions Manager (Infrastructure Delivery Architect) gathers and analyzes customer I/T (Information Technology) needs, translates these needs into requirements for specific systems management processes, products, and services, and may lead or advise the teams which install, operate and maintain the I/T system. This includes working with customers to identify functional and non-functional requirements, and subsequently working with and leading others in the evaluation of options and identification, justification and design of the customer’s solution.
The position is responsible for the overall solution related to quality, performance, availability, scalability and integrity, ensuring solution usability. The Technical Solutions Manager (Infrastructure Delivery Architect) reports directly to the Manager, Delivery Architecture and interfaces with all affected stakeholders both internal and external to ISM in a matrix environment.
NOTE: the preferred work location for this position is Regina, Saskatchewan; however, the work location will be dependent upon the location of the successful candidate.

Responsibilities:

• Act as an integrator between business and technical teams to assess application and system performance and provide recommendations on infrastructure, and where required, the installed applications
• Advise on the characteristics and considerations associated with systems management and operations architectures
• Architect and design solutions, including infrastructure and network
• Assess current systems management practices
• Perform service level agreement negotiation and documentation
• Own non-functional requirement process and build appropriate templates and guidelines
• Assess application and system performance and provide recommendations for both applications and infrastructure
• Provide quality assurance services on projects to ensure that the quality of delivered solutions reflects what was proposed
• Provide thought leadership and project advisory services to customers on a billable basis
• Arrange for the delivery capability (people, skills, tools) to effectively deliver technical services to both internal stakeholders and ISM customers
• Work with other ISM departments to leverage knowledge, tools, and training to optimize solution delivery, quality and costs
• Provide leadership, guidance and training of technical solution staff, so that business objectives and customers’ requirements are met
• Participate in overall technical solution/services planning and objective setting for both internal and external customers
• Regularly attend or run customer meetings for reviewing technical requirements, solutions and issues relating to the delivery of both customer and internal projects
• Participate in, and/or be responsible for the collection, creation, protection, and reuse of intellectual capital
• Participate actively in knowledge sharing activities like communities of practice, forums, conferences and/or other knowledge exchanges
• Lead demos, project workshops, requirements gathering sessions and other project delivery activities
• Work with and lead diverse teams across regions, with different skill sets, expertise and experience levels
• Elicit requirements and non-functional requirements from customers using a variety of methods including interviews and workshops
• Apply and follow an architectural methodology

Quién es usted

Qualifications:

• Post secondary education in a related discipline, or an equivalent combination of education and experience
• Certified in Architecture – Open Group Certified; TOGAF 9 or higher
• Microsoft Certified Azure Solution Architect Expert or AWS Certified Solutions Architect – Professional, or Oracle Cloud Infrastructure
• 7+ years of IT experience in various delivery roles including Infrastructure design, Infrastructure Support Services, and cloud Architecture
• 3+ years working as a Technical Architect
• Deep enterprise technical knowledge demonstrated by industry and product certifications or related experience in fields such as enterprise architecture, VMware, Nutanix or other hyperconverged infrastructure, or cloud infrastructure and computing
• Wide knowledge of a selection of IT delivery methodologies (ITIL, TOGAF, RUP, Zachman, PMP)
• Experience leading demos, project workshops, and requirements gathering sessions
• Experience working with and leading diverse teams
• Strong communication skills: verbal, written and interpersonal
• Strong analytical skills and ability to communicate complex ideas

Key Skills & Abilities:

• Knowledge of cloud infrastructure implementations, Disaster recovery utilizing cloud infrastructure, D365 and Power platform application implementations considered an asset
• Proven experience delivering services with increasing degree of responsibility and proven track record with the ability to execute according to plan
• Experience developing business relationships as well as managing and maintaining customer relationships
• Experience developing architectural artifacts, including context diagrams, logical operational models, physical operational models, architecture on a page and architecture decision requests
• Demonstrated ability to engage and advise others on tools, technology, and methodology related to designing and implementing IT solutions in their area of technical specialty
• Demonstrated ability to recognize complex problems related to proposed solution or new solution development
• Demonstrated ability to identify technical risks and identify mitigation options
• Ability to determine customer requirements and service delivery options
• Demonstrated ability to work successfully in a team environment, as well as independently
• Demonstrated leadership, supervisory and organizational skills
• Note: This role may involve working with technology that is covered by US and/or Canadian Embargo Export Regulations; therefore all applicants will be subject to additional security screening requirements.

Ser usted mismo
La diversidad es mucho más que lo que parecemos o de dónde venimos, es cómo pensamos y quiénes somos. Recibimos con agrado a personas de todas las culturas, orígenes y experiencias. Pero no lo estamos haciendo solos: nuestras Kyndryl Inclusion Networks son solo una de las muchas formas en las que creamos un lugar de trabajo donde todos los empleados de Kyndryl pueden encontrar y proporcionar apoyo y asesoramiento. Este compromiso de acoger a todos en nuestra empresa significa que Kyndryl le da a usted y a todos los que están a su lado, la posibilidad de ser usted mismo en el trabajo, individual y colectivamente, y apoyar la activación de nuestra cultura equitativa. Es lo que conocemos como The Kyndryl Way.
Lo que puede esperar
Con recursos de última generación y clientes de Fortune 100, cada día es una oportunidad para innovar, crear nuevas capacidades, nuevas relaciones, nuevos procesos y nuevo valor. A Kyndryl le interesa su bienestar y se enorgullece de ofrecerle prestaciones con opciones a su elección, que reflejen la diversidad de nuestros empleados y que le apoyen a usted y a su familia en los momentos importantes, sea cual sea el momento de su vida. Nuestros programas de capacitación para empleados le dan acceso a la mejor capacitación del sector para recibir certificaciones, como Microsoft, Google, Amazon, Skillsoft y muchos más. A través de nuestra plataforma de voluntariado y donaciones en toda la empresa, puede hacer donaciones, iniciar recaudaciones de fondos, ofrecerse como voluntario y buscar en más de 2 millones de organizaciones sin ánimo de lucro. En Kyndryl invertimos mucho en usted, queremos que tenga éxito para que, juntos, triunfemos todos.
¡Venga recomendado!
Si conoce a alguien que trabaje en Kyndryl, cuando se le pregunte “cómo nos conoció” durante el proceso de solicitud, seleccione “Recomendación de un empleado” e introduzca el nombre de su contacto y la dirección de correo electrónico de Kyndry

• Act as an integrator between business and technical teams to assess application and system performance and provide recommendations on infrastructure, and where required, the installed applications
• Advise on the characteristics and considerations associated with systems management and operations architectures
• Architect and design solutions, including infrastructure and network
• Assess current systems management practices
• Perform service level agreement negotiation and documentation
• Own non-functional requirement process and build appropriate templates and guidelines
• Assess application and system performance and provide recommendations for both applications and infrastructure
• Provide quality assurance services on projects to ensure that the quality of delivered solutions reflects what was proposed
• Provide thought leadership and project advisory services to customers on a billable basis
• Arrange for the delivery capability (people, skills, tools) to effectively deliver technical services to both internal stakeholders and ISM customers
• Work with other ISM departments to leverage knowledge, tools, and training to optimize solution delivery, quality and costs
• Provide leadership, guidance and training of technical solution staff, so that business objectives and customers’ requirements are met
• Participate in overall technical solution/services planning and objective setting for both internal and external customers
• Regularly attend or run customer meetings for reviewing technical requirements, solutions and issues relating to the delivery of both customer and internal projects
• Participate in, and/or be responsible for the collection, creation, protection, and reuse of intellectual capital
• Participate actively in knowledge sharing activities like communities of practice, forums, conferences and/or other knowledge exchanges
• Lead demos, project workshops, requirements gathering sessions and other project delivery activities
• Work with and lead diverse teams across regions, with different skill sets, expertise and experience levels
• Elicit requirements and non-functional requirements from customers using a variety of methods including interviews and workshops
• Apply and follow an architectural methodolog