Technical Solutions Specialist at Picarro, Inc

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

06 Jan, 26

Salary

0.0

Posted On

08 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Problem Solving, Customer Service, Installation, Troubleshooting, Maintenance, Documentation, Project Management, Communication, Analytical Skills, Field Experience, Logistics Management, Training, Inventory Management, Relationship Management, System Configuration

Industry

Environmental Services

Description

Picarro is looking for a **UK-based Field Operations Technician** to join our Energy Team and serve as the local technical expert for our customers in the region. This role is primarily technical, requiring a hands-on approach, strong problem-solving skills, and a customer-oriented mindset. The successful candidate will provide installation, commissioning, troubleshooting, repair, and maintenance services, while also supporting field demonstrations, trials, and post-sales activities with major utility companies in the UK. Roles and Responsibilities The Field Operations Technicians will be the **primary local technical contact** for UK customers, delivering high-quality support both on-site and remotely. Key Responsibilities Independently install, configure, and commission Picarro systems at UK customer sites. Provide hands-on technical support, diagnosing, troubleshooting, and resolving hardware and software issues (both remotely and on-site). Manage spare parts inventory and coordinate logistics for replacements and repairs. Support customer projects, including field demonstrations and trials. Log issues, track resolutions, and produce clear technical documentation. Prepare technical deliverables, including reports and dashboards, for both customers and internal teams. Ensure quality standards, processes, and procedures are maintained. Establish and maintain strong, long-term relationships with key UK accounts. Provide training and documentation for Level 1 and Level 2 support teams. Manage periodic maintenance of systems. Participate in 24/7 on-call rotations for critical support when required. Desired Skills and Experience Strong technical background with hands-on field experience in multidisciplinary systems (electrical, electronic, mechanical, computerized, or optical) with at least 3-5 years of relevant experience. Experience in a customer-facing technical support role. Knowledge of systems control and technical product specifications. Analytical problem-solver Excellent organizational skills with the ability to work independently and deliver on time. Strong communication skills, able to explain technical concepts to non-technical audiences. Experience in project management is an asset. Willingness to travel frequently across the UK (and occasionally abroad). Qualifications Bachelor's degree or technical diploma (mechanical, electrical, or electronic) or equivalent experience in lieu of a relevant degree/diploma. Strong technical background with hands-on field experience in multidisciplinary systems (electrical, electronic, mechanical, computerized, or optical) with at least 3-5 years of relevant experience. Valid driving license. Vocational training in instrumentation preferred. English: full proficiency required. Additional languages are an asset. About Picarro Picarro is a profitable Greentech company backed by prime venture capitalists in the Silicon-Valley. Picarro has about 350 employees with customers worldwide. We are a global company with our head office in the US (Silicon Valley) and offices in Switzerland, Netherlands and Beijing. Picarro has been working for the last 20 years in revolutionizing the understanding of climate change and global carbon, water and nitrogen cycles by designing new instruments to meet the requirements of scientists and the industry. Over the past decade, Picarro has further developed its expertise in creating analytical solutions, data-rich algorithms, atmospheric modeling, and data interpretation systems to simplify the complexity of environmental interactions and transform complex processes into meaningful and actionable insights. Our goal is to deliver analytical services and solutions that enhance efficiency in industrial processes and contribute to mitigating climate change. We are today the world’s leading producer of greenhouse gas and stable-isotopes measurement instruments for a wide variety of scientific and industrial applications, including environmental and climate change research, air quality, energy, and more specifically, natural gas distribution networks and industrial airborne molecular contamination control (semiconductor and pharmaceutical). We’ve been awarded the World Economic Forum (WEF) Technology Pioneer 2012 award, got written up in the New York Times, and are the winners of the Wall Street Journal R&D awards, among many more. Natural Gas Network Management – a Digital Revolution With regulations on pipeline safety being revised and tightened, pipeline operators are now looking at innovation to improve their asset management efficiency, relying on new, predictive tools to optimize network maintenance and assist in decisions for proactive replacement of assets within their infrastructure. The recent increase of objects connected to platforms gathering large amounts of data with powerful data analytics capabilities has given rise to a new way of approaching pipeline asset integrity. The Picarro Asset Management solution is part of this digital revolution and has been designed to meet next-generation challenges to improve natural gas asset integrity management. Picarro’s mobile natural gas detection technology allows natural gas data to be collected at a speed and scale not previously possible. Advances in “Big Data” Analytics allow better-informed conclusions to be drawn from that data. Picarro Asset management solution is used to improve network safety, natural gas sustainability and asset operational excellence. https://naturalgas.picarro.com/ All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, gender identity, social orientation, nor on the basis of disability. Posted positions are not open to third party recruiters/agencies and unsolicited resume submissions will be considered free referrals. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, gender identity, social orientation, nor based on disability.

Responsibilities

The Field Operations Technician will serve as the primary local technical contact for UK customers, providing high-quality support both on-site and remotely. Responsibilities include installation, troubleshooting, and maintenance of Picarro systems, as well as supporting customer projects and maintaining strong relationships with key accounts.