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Technical Solutions Specialist QLD (m/f/d) at KARL STORZ

, , Australia -

Full Time

Start Date

Immediate

Expiry Date

13 Aug, 26

Salary

0.0

Posted On

15 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Troubleshooting, Medical Device Maintenance, Electrical Safety Testing, Customer Service, QA Control, Salesforce, SAP, Analytical Ability, Communication Skills

Industry

Medical Device

Description

Your Misson Provide regular care, in-servicing and maintenance of documentation, telepresence, integrated theatre equipment and instruments for customers in the field. Responsible for providing technical support and expertise to existing and potential customers. Diagnosing and solving issues where necessary. Provide QA control and service support including telephone/email support. Ensure all activities are conducted in a safe manner and that all operations and outcomes conform to AS/NZS3551 and KARL STORZ Australia ISO9001 policy. Ensure assessment and maintenance reports are sent to customers in a timely manner. Ensure all work is logged and all appropriate documentation completed in a timely manner to enable efficient processing of jobs with the use of internal systems such as Salesforce and SAP. Work closely with the Business Units to build a complete offering for customers, from sale to service. Your Talent A tertiary qualification in electrical, electrical engineering or biomedical engineering is preferred, however not essential. Electrical Safety Testing certification. Previous experience in medical devices and instrumentation. Sound troubleshooting skills. Excellent communication skills, being able to work with different personalities in a hospital/ theatre environment. Strong commercial acumen and analytical ability. Familiarity with hospital/surgical environments and Australian standards AS3551 and AS3200 will also be highly regarded. The ability to understand and impart technical knowledge across a broad portfolio of products. Your Benefits Leave Benefits (Annual Leave, Sick Leave, Parental Leave, etc.) Birthday Benefits Transport Allowance (if applicable to role) Onsite Parking Accessibility to Public Transport Flexible Work Arrangements Wellness Programs and Activities Professional Development Opportunities Global Exposure & Business Travel Opportunities (if applicable to role) All other statutory benefits

Responsibilities

Provide technical support, maintenance, and documentation for telepresence and integrated theatre equipment for field customers. Ensure all operations comply with AS/NZS3551 and ISO9001 standards while logging activities in Salesforce and SAP.