Technical Solutions Support at Raft

, , India -

Full Time

Start Date

Immediate

Expiry Date

31 Jan, 26

Salary

0.0

Posted On

02 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Problem Solving, REST APIs, Postman, Structured Data, Integrations, EDIs, XML, JSON, Relational Databases, SQL Fundamentals, Detail Oriented, Independent Work, Clear Communication, Continuous Learning, Process Improvement, Scalability

Industry

Telecommunications

Description

Freight forwarding is a $200B+ industry you might not know about, but it’s the backbone of the global economy, ensuring goods move seamlessly around the world. Freight forwarders—like DHL, FedEx, and UPS—act as “travel agents” for goods, managing the complex operations that keep supply chains running. Surprisingly, this critical industry remains largely untouched by modern software, with many processes still managed manually or through outdated systems. The ecosystem is so fragile that one missed email can disrupt an entire shipment, leading to delays, poor service, and financial losses. At Raft, we’re building an AI platform to automate freight operations. From auditing invoices and preparing customs filings to syncing information across systems, we empower operators to work more efficiently and accurately. The impact? Faster service, fewer errors, and more time for businesses to focus on growth and customer service. We’re fortunate to have the support of top investors who are just as passionate as we are about transforming the industry, including Eight Roads (Alibaba, Spendesk, Toast), Bessemer Venture Partners (LinkedIn, Twilio, Shopify), Episode 1 (Zoopla, Betfair, Shazam), and Dynamo Ventures (Sennder, Stord, Gatik). What You’ll Do Support Solutions Engineers (SEs) and Implementation Managers (IMs) in setting up and configuring customer organizations within the platform, ensuring precision and alignment with requirements. Complete configuration and setup tasks assigned for customer onboarding and implementation. Collaborate closely with Customer Success teams to ensure seamless setup and customer satisfaction. Assist SEs and IMs in designing and configuring tailored solutions that maximize the platform’s capabilities. Confirm, document, and execute customer requests for configuration changes. Provide hands-on technical support for configurations, troubleshooting, and integration-related tasks. Analyze Customer Success tickets related to configuration issues and resolve them promptly using in-app tools such as Global Admin. Check and validate database values (particularly CW references) for customers or organizations as needed. Use GCP logs to support internal and customer queries effectively. Manage urgent escalations to unblock users and ensure business continuity. Identify, communicate, and escalate issues during configuration while partnering with SEs, IMs, and CSMs for resolution. Act as a technical resource for internal teams—answering configuration-related questions and providing best practices guidance. Participate in internal meetings to understand requirements, gather context, and ensure deliverables are aligned. Stay up to date with platform updates, new features, and configuration standards, sharing insights with the team. Maintain accurate documentation of configurations, setup processes, and configuration best practices. Continuously seek opportunities to optimize and streamline configuration processes for efficiency and scalability. Who You’ll Be A technically-minded problem solver who enjoys understanding how systems work and applying logical thinking to solve challenges. Experienced with REST APIs (experience with Postman is a plus). Familiar with structured data and integrations — understanding of EDIs (XML, JSON) preferred. Comfortable with relational databases and SQL fundamentals. Detail-oriented and methodical, ensuring accuracy in all configurations and setups. Able to work independently in ambiguous environments and take ownership of deliverables. A clear communicator who collaborates effectively across teams to deliver reliable customer solutions. Passionate about continuous learning and eager to contribute to process improvement and scalability. This Role Might Not Be for You If... You prefer purely customer-facing or non-technical roles without hands-on system work. You’re not comfortable navigating ambiguity or working with complex B2B SaaS platforms. You’re not interested in exploring how technical systems integrate and operate under the hood. You prefer executing tasks over problem-solving or improving processes. Apply Because You Want to... Join a fast-growing, AI-driven company at the forefront of logistics and automation technology. Work in a dynamic environment that blends customer interaction with deep technical problem-solving. Collaborate with Solutions, Implementation, and Engineering teams to deliver impactful enterprise configurations. Gain exposure to enterprise-grade SaaS systems, APIs, and cloud-based tools. Be part of a diverse, inclusive, and collaborative culture that values learning, ownership, and innovation.

Responsibilities

Support Solutions Engineers and Implementation Managers in configuring customer organizations within the platform. Provide technical support for configurations, troubleshoot issues, and manage escalations to ensure business continuity.