Technical Specialist at Allianz Global Corporate & Specialty SE

, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

25 Jan, 26

Salary

45000.0

Posted On

27 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Diagnostics, Fault Analysis, Communication Skills, Problem-Solving Skills, Data Analysis, Excel Competency, Technical Documentation, Team Collaboration, Warranty Guidance, Remote Problem-Solving, Flexibility, Proactivity, Calm Under Pressure, Driving Licence

Industry

Financial Services

Description

Job Title Technical Specialist Department Technical Operations Location Office Based (Croydon) Salary £40,000 - £45,000 (DOE) Bonus £4,000 performance bonus Start Date ASAP The Role As a Technical Specialist, you’ll play a key role in enhancing our roadside service capabilities through expert diagnostics, real-time technical support, and fault analysis. You will serve as the go-to expert for repair insights, warranty guidance, and remote problem-solving, ensuring rapid and efficient roadside repairs that keep our customers moving. This is an exciting opportunity for an experienced technician to shift into a more strategic and technically focused role within a global business that values growth, innovation, and service excellence. Hours This role is based on a 40-hour week, covering core roadside assistance hours Monday to Friday. Flexibility may be required depending on business needs. You Will - Act as a primary technical contact for repair advice, diagnostics, and administrative procedures - Resolve breakdown issues through remote diagnostics and technical phone support - Analyse vehicle fault data to improve roadside fix rates and customer satisfaction - Collaborate with clients and internal teams to enhance repair quality and operational performance - Support warranty teams with expert guidance on fault identification and claims processes - Create and maintain technical documentation, bulletins, and an internal knowledge base - Participate in technical updates, appraisals, and cross-functional improvement projects - Contribute to procedural updates and training to maintain service excellence About You - City & Guilds Technician NVQ Level 3 or equivalent (essential) - Strong communication and problem-solving skills - Proven ability to analyse and interpret complex fault data - High-level competency in Excel and technical documentation - Experience with BMW systems or similar diagnostic platforms (desirable) - Flexible, proactive, and calm under pressure - Strong admin, multi-tasking, and team collaboration abilities - A clean, current driving licence Desirable - Master Technician certification and High Voltage Level 3 - Familiarity with BMW remote diagnostic tools and warranty processes Staff Benefits At Allianz Partners, we believe in rewarding our people and supporting their growth. In return for your skills, we offer: - Pension Scheme – Auto-enrolled from the 1st of the following month with 4% employee and 4% employer contributions, plus a 2.5% matching increase after 1 year of service - Private Medical Cover - Life Assurance – 4x your annual basic salary - Flu Vaccinations & Eye Care Vouchers - Free Roadside Assistance – After 6 months' probation - Travel Insurance – At a discounted rate - Interest-Free Season Ticket Loan – After probation - 3 Paid Volunteering Days Per Year – After 12 months of service - Discounts – On Allianz products and a wide range of retail and lifestyle brands - Comprehensive Employee Assistance Programme (EAP) – 24/7 access to wellbeing, legal, financial, and mental health support from day one - Recognition & Rewards – For high performance and long service Ready to Make an Impact? At Allianz Partners UK, we’re committed to your growth, your ideas, and your success. If you’re ready to bring your technical skills to a team that values forward-thinking and hands-on expertise, we want to hear from you. Apply now and take the next step in your career with a global leader in roadside support and customer experience.

Responsibilities

As a Technical Specialist, you will enhance roadside service capabilities through expert diagnostics and real-time technical support. You will also analyze vehicle fault data to improve roadside fix rates and customer satisfaction.