Technical Specialist-App Development at BIRLASOFT LIMITED SINGAPORE BRANCH

Hyderabad, Telangana, India -

Full Time

Start Date

Immediate

Expiry Date

07 Aug, 26

Salary

0.0

Posted On

09 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Core Java, Production Support, SQL, AWS, Microservices, RESTful APIs, Oracle, MS SQL Server, Jira, ServiceNow, Splunk, NewRelic, Incident Management, Root Cause Analysis, ITIL, Debugging

Industry

IT Services and IT Consulting

Description

Area(s) of responsibility Job Description: Java Production Support Engineer (L2/L3) Experience Level: 2 – 4 Years Work Schedule: 24x7 Rotational ShiftsRole Overview We are seeking a proactive and technically proficient Java Production Support Engineer to join our production operations team. In this role, you will be responsible for ensuring the stability, reliability, and performance of our Java-based enterprise applications. You will handle complex Level 2 (L2) and Level 3 (L3) technical issues, manage critical incidents, and collaborate across high-performing engineering teams to maintain seamless service delivery. Key Responsibilities Production Support & Troubleshooting: Provide end-to-end support for Java applications, identifying root causes of technical glitches and implementing permanent fixes. Incident Management: Lead the resolution of P1 (Critical) and P2 (High) incidents within defined SLAs. Coordinate with stakeholders and provide regular status updates during outages. Database Management: Write and optimize complex SQL queries, perform data fixes, and troubleshoot performance issues in Oracle and MSSQL environments. Cloud & Infrastructure: Monitor and manage application health on AWS, utilizing cloud-native monitoring tools to ensure high availability. API & Microservices Support: Troubleshoot RESTful APIs and Microservices architectures, analyzing logs and traces to identify connectivity or logic failures. Cross-Functional Coordination: Act as a bridge between Development, DevOps, and Business teams to ensure smooth transitions from deployment to production. Documentation: Maintain detailed records of incidents, resolutions, and Root Cause Analysis (RCA) reports in ticketing tools. Technical Skills & Qualifications Strong command of Core Java (Collections, Multithreading, Exception Handling, and OOPS concepts). Hands-on experience in debugging Java code and analyzing thread/heap dumps. Understanding of Microservices architecture and RESTful APIs. Proficiency in Oracle and MS SQL Server. Ability to write stored procedures, triggers, and perform complex joins for data analysis. Practical knowledge of AWS services (EC2, S3, CloudWatch, IAM, or Lambda). Expertise in using Ticketing Tools such as Jira, ServiceNow) Familiarity with monitoring tools (e.g., Splunk, NewRelic). Prior experience handling L2/L3 support in a high-pressure environment. Must be willing to work in a 24x7 rotational shift model, including weekends and holidays. Knowledge of ITIL frameworks (Incident, Problem, and Change Management).

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Responsibilities

Ensure the stability and performance of Java-based enterprise applications by handling L2 and L3 technical issues. Manage critical incidents and collaborate with engineering teams to maintain seamless service delivery.