To deliver a multi-skilled, PLC, PC and controls equipment service across a wide range of operationally critical equipment whilst understanding and operating safely and in-line with the customer’s business needs.
The occupier of the role will operate as the shift technical issue manager and work alongside the Shift Team Leader and shift team and report into the Site Technical Manager.
The role incumbent will promote KION/Dematic values and behaviours whilst supporting the requirements and activities of our customer to deliver in full, on time, every time and at all times understanding what is critical to quality.

CONTINUOUS IMPROVEMENT

• Define, support and lead LEAN (Six Sigma) projects seeking efficiency in all site processes and activities, removing non value added steps and waste
• Establish “what” is Critical to Quality (CTQ’s) for customer success and to enable the Dematic approach of total customer focus. (All of these are encompassed above)
• Identify where variation in processes exist and reduce through auditing/coaching/mentoring
• Management of and involvement in continuous improvement activities
• Understand and focus on exceeding your customer’s expectations
• Identify faults, issues and opportunities; provide a root-cause and plan of action
• Be actively involved and promote a proactive culture documenting Corrective and Preventative Action (CAPA)
• Relentless continuous review of process
• Prioritise system faults and identify root cause of all issues
• Communicate root cause identification and CAPA success throughout the business via the Site Technical Specialist

SPECIFIC RESPONSIBILITIES

• To be the customer’s point of contact for all technical fault management
• Error management ownership and engagement
• Technical fault management controller providing the link and comm’s to the wider Dematic network, 3rd party support and customer
• Adhering to site agreed communication and fault management processes at all times
• Identifying process failures and escalating as required
• Targeting maintenance activities at top (10) issues as identified via the EIS / SCADA data analysis
• Root-cause-analysis of faults using industry recognised tools e.g. Ishikawa, 5 Why, LSS principles
• Rectification and prevention of issues
• Equipment availability optimisation
• Continuous improvement
• Support for the site maintenance function optimisation
• PLC backup, version control and change management in line with Dematic process
• On-site training for the site shift technicians; a controlled programme of instruction and refresher training using assessment tools thus enhancing the overall levels of technical expertise available to the company (in line with the Dematic Training Academy)
• Management of the site (shift) technical training matrix
• Support for the Site Team Leader in data analysis and presentation
• Support for the site ‘hardware map’; a database of fitted equipment which holds parameters, configuration, programs etc. and the fault analysis / swap-out process for each element
• Managing the technical tooling requirements for the shift including software, hardware, comm’s modules / leads and other interface equipment
• Ensuring the safety and quality of your own work and that provided by external contractors in the automation field meets the required standards
• Record-keeping, file updates, process management

GENERAL RESPONSIBILITIES

• Ensure the shift are (technically) able to deliver the customer’s needs
• Ensure the shift manages faults as far as is reasonably practicable to prevent issues from escalating away from the site
• Working to strict deadlines
• Working in a manner to ensure minimised impact upon the operation
• Working in alignment with the customer’s operational needs
• Ensure all auxiliary equipment swap-out processes are managed
• Ensure all shift technical tooling and software is present and up to date
• Ensure all shift technical system failures are rectified efficiently, effectively, downtime minimised and recurrence prevention put in place
• Work in line with all other shifts and Site Technical Specialist to ensure standardisation and commonality of approach / streamlining of activities
• Ensuring Risk Assessments & Method Statements (RAMS) are in place adhered to for all technical activities as required
• Ensure all tasks carried out adhere to relevant compliances with current legislation, Policies & Standard Operating Procedures (SOP’s)
• Ensure that all works carried out are accurately recorded onto the DMMS
• To lead by example, manage by fact
• Support and defend company values, the principles and direction of the company
• To establish and maintain written and verbal communications across all business levels internal and external to the site
• To provide progress reports to the management team for site progression as and when required
• Document storage system is specific and visually determined
• Ensure the quality of output in line with relevant industry, company and legislative standards
• Ensure all company documentation is completed