What competencies will you need?Technical degree in Electroplating, Chemistry, Materials Science, or a related discipline preferred.
At least five years of experience in the electroplating or surface-finishing industry.
Proven hands-on experience providing technical support for electroplating and related chemical processes.
Good command of written and spoken English.
Strong analytical, reporting, and presentation skills, with the ability to communicate technical information clearly and professionally.
Proficient in Microsoft Office tools.
Willingness to travel domestically to support customers and business activities.
Responsibilities
Key Responsibilities:Support, investigate, and troubleshoot issues involving SMTP, DNS, TLS, authentication, filtering, and networking in a Linux-based environment
Handle complex customer cases and act as a senior escalation point
Coordinate incident response, communication, and resolution
Work with engineering and infrastructure teams on root-cause analysis and service improvements
Create technical documentation and mentor junior staff
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