Technical Specialist at EML

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

09 Feb, 26

Salary

0.0

Posted On

11 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Experience, Workers Compensation, Coaching, Strategic Thinking, Problem Solving, Relationship Management, Time Management, Negotiating Skills

Industry

Insurance

Description

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML. THE OPPORTUNITY As part of our diverse team based in Melbourne, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose. Working as part of the Claims Services, this exciting role requires a motivated self-starter to provide technical support and advice to our Case Managers based in our Medical team. You will use your previous experience across many facets of workers compensation to coach team members and provide creative and strategic advice in accordance with Victorian workers compensation law and WorkSafe Victoria guidelines. This is a permanent, full time position based in our Melbourne office, with work-from-home flexibility (up to 3 days per week) considered from month three, subject to performance and approval. YOUR RESPONSIBILITIES Providing technical support to claims teams about the claims management process in line with Victorian workers compensation law and WorkSafe Victoria guidelines Assisting the claims teams in their achievement of performance measures Reviewing and providing feedback about current claims management practices and procedures ensuring emerging trends are identified and managed Developing strategic initiatives and procedures to ensure all service, performance and compliance measures are achieved Building and maintaining strong collaborative relationships with internal and external stakeholders Assisting with organisational compliance with legal, governance and WorkSafe Victoria agent requirements. ABOUT YOU Strong technical experience within the Victorian workers compensation scheme is mandatory. Previous experience as a technical specialist or similar role in workers compensation claims is preferred Experience in managing relationships and competing stakeholder priorities Superior time management and negotiating skills Exceptional problem solving and strategic thinking skills Experience in coaching and supporting others WHAT WE OFFER We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty. EML provides career opportunities and great employee benefits, including: A vibrant, collaborative innovative team culture Flexibility with opportunity to WFH when you are fully trained in your role. A corporate wellbeing program with discounted health insurance and gym membership Access to discounts at over 350 retailers through our Rewards Hub program Entitlement to an annual tenure and performance-based recognition reward Comprehensive learning and development support Companywide events to celebrate success. Quarterly Reward and Recognition Awards Up to 16 weeks paid parental leave, plus super We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now. About Us There’s huge satisfaction from knowing that your talent and hard work has a purpose. You will be making a difference that counts. Our people care about making a difference. We are looking for people who share our commitment to positive change. Once we have found you, we pull out all the stops to keep you. The focus and support we provide for career development are one of the reasons we have such a vibrant, engaged, and talented team. You will not be forgotten here. Your career at EML will be full of opportunities to gain new skills, work, grow and succeed with us.

Responsibilities

Provide technical support and advice to Case Managers in the Medical team regarding the claims management process. Develop strategic initiatives and procedures to ensure compliance with performance measures and guidelines.