If you’re passionate about innovation and love working in an environment where you can constantly improve and adopt new technologies to drive business results, then Nationwide’s Information Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

JOB DESCRIPTION SUMMARY

Providing a safe, comfortable and reliable work environment to cultivate innovation and growth is our priority. It takes a diverse set of skills, talents and abilities to operate and maintain Nationwide facilities with integrity and excellence. If you love providing outstanding customer service and take pride in contributing to an exceptional associate experience, we want to know more about you!
As a Technical Specialist, Facilities, you’ll be responsible for moderately complex, specialized facility maintenance and repair services in one or more of the technical and skill trades of preventive/predictive maintenance, structural, electrical, plumbing heating, ventilation and air conditioning (HVAC) or cabling. You’ll also assist others in the resolution of complex problems and issues and provide technical training for other members of the team.

TYPICAL SKILLS AND EXPERIENCES:

Education: Associate of science degree, certificate from technical school or successful completion of Department of Labor-approved training program or equivalent.
License/Certification/Designation: Associates must acquire the required federal and/or state licenses and registrations within the time designated by the business unit. Additional licenses and registrations may be required when new products and services are implemented. If an associate fails or is unable to obtain required licenses and registrations within the designated time period, the associate will be ineligible to continue in the position and employment may end.

Licenses, certifications and designations required or preferred include the following:

• Predictive: Level 1 Vibration Certification, Level 1 Thermography Certification required.
• Structural: Locksmith Certification strongly preferred.
• Electrical: Electrical license required (if mandated by applicable state to perform work). State Fire Alarm Certification, Level 1 Thermography Certification strongly preferred.
• HVAC: Universal CFC Certification, State Stationary Engineer’s license or equivalent course work required.
• HVAC Operations: State Stationary Engineers license or equivalent course work required.
• Plumbing: Universal CFC Certification required.
• Cabling: BICSI Registered Communications Distribution Designer (RCDD) is preferred.

Experience: Typically, five or more years of proven related work experience.
Knowledge, Abilities and Skills: Demonstrated knowledge of facility maintenance troubleshooting; understanding of all building, electrical, fire, OSHA, EPA and other federal, state and local codes and regulations; planning, installation, maintenance, testing, repair and operation of building, electrical, HVAC and life safety systems; and able to develop and implement facility maintenance programs and procedures. Verbal and written communications, problem-solving and project management concepts and practices.
Other criteria, including leadership skills, competencies and experiences may take precedence.
Staffing exceptions to the above must be approved by the hiring manager’s leader and Human Resources Business Partner.
Values: Regularly and consistently demonstrates Nationwide Values.

• Uses advanced skills to perform maintenance service and repairs in a specialized technical and skilled trade (see detailed responsibilities by skilled trades below) for Nationwide facilities.
• Develops and ensures maximum operational efficiency of facilities and equipment, as well as upkeep of all grounds and support equipment, through the direction of a technical support staff.
• Ensures all systems, including utility infrastructure, are fully operational and inspected according to accepted standards and practices, including preventive maintenance schedules.
• Acts as a specialist for specific maintenance tasks for service and repairs in specialty areas.
• May be a team lead of a staff responsible for the operation and maintenance of HVAC and life safety systems, as well as mechanical equipment such as boilers, large chillers, air compressors, generators, motors, turbines, pumps and ventilating and refrigeration equipment in a large commercial facility.
• Provides advice and guidance to complete complex projects.
• May assist supervisor with project budget oversight.
• Responds to customer service requests and responds to all maintenance, fire systems and emergency calls.
• Assists the supervisor with work team issues including safety compliance and training, workflow planning and day-to-day administration.
• Remains familiar with and follows all federal, state and local safety and environmental laws and regulations.

Fulfills responsibilities by specialized technical and skilled trade:

• Preventive/Predictive Maintenance: Serves as team lead responsible for preventive and predictive maintenance and repair.
• Structural: Serves as team lead responsible for carpentry, masonry, painting, and lock work as related to facility maintenance and developing solutions to issues.
• Electrical: Serves as team lead responsible for preventive and predictive electrical facility infrastructure maintenance and repair.
• Plumbing: Serves as team lead responsible for plumbing, refrigeration and mechanical systems as they relate to facility maintenance.
• HVAC and HVAC Operations: Serves as team leader responsible for HVAC and HVAC Controls maintenance and controls. Maintains digitally-controlled building management system (BMS); programs BMS software and software devices to accommodate new equipment, hardware, processors or alteration of existing equipment. Responds to customer service requests and responds to all maintenance, fire systems and emergency calls. Tests water systems, life safety systems and administers chemical treatment programs.
• Cabling: Serve as a liaison between Corporate Real Estate (CRE), Property Operations and Infrastructure and Operations (I&O) focused on infrastructure, cabling, building codes and standard compliance. Responsible for delivering cabling and fiber projects, including, but not limited to BAS cabling upgrades, MDF build-outs for cable and fiber, fiber backbone upgrades, lab consolidations, computer room upgrades and wireless access point installations.

May perform other responsibilities as assigned.
Reporting Relationships: Reports to Supervisor or Manager. May lead project teams during operations or maintenance.