Technical Specialist at Global IID Parent LLC

Grapevine, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Jul, 26

Salary

0.0

Posted On

08 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hardware configuration, Troubleshooting, Quality control, Technical documentation, Customer support, Diagnostic tools, Computer applications, Problem analysis, Problem-solving, Communication skills, Organization skills, Attention to detail, Multi-tasking

Industry

Public Safety

Description

SUMMARY Responsible for configuring and troubleshooting related IID hardware and software. Follow technical processes to Calibrate, Quality Control, and Troubleshoot product in a process driven environment. Resolve technical issues through electronic medium such as email or phone. ESSENTIAL DUTIES AND RESPONSIBILITIES * Configure related equipment * Follow process documentation * Identify, resolve, and advise on operational issues * Work with custom computer applications and software * Document events using software tools * Analyze equipment with the help of diagnostic tools and procedures * Resolve recurrent problems and difficulties * Coordinate equipment replacement * Identify technical issues and resolve the problems via phone, email or any other electronic medium * Understand and agree to abide by the policies and procedures established by Low Cost Interlock * Maintain a professional, positive, and caring atmosphere for clients and associates * Perform additional duties as assigned or directed * Maintain the integrity, security, and confidentiality of pertinent information and records QUALIFICATIONS * Proficient in using computer applications such as web browsers, word processing, e-mail, etc. * Ability to work efficiently, independently, and respond promptly. * Good communication and organization skills are essential. * Should be able to analyze and interpret technical procedures and process documentation. * Good problem analysis and problem-solving skills. * Detail oriented. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The physical requirements of this job include, but are not limited to: * Ability to work 8-hour shifts daily. * Ability to walk to different parts of the office throughout the day. * Ability to walk unassisted up and down stairs multiple times throughout the day. * Utilization of a headset and keyboard throughout the day. * Ability to sit for extended periods of time. * Ability to lift items weighing up to 50 pounds. * Ability to work in large groups. * Ability to multi-task while handling phone calls with customers. * Overtime is required occasionally, and regular interruptions require flexibility and a willingness to modify plans and behavior. Benefits * A comprehensive health plan that includes medical, dental, and vision coverage to ensure you and your family have access to the care you need * A 401(k)-retirement plan with a generous company match to help you save for your future and achieve your financial goals * Other fringe benefits including Birthday & Anniversary bonus, company-wide discounts, legal services, short & long-term disability, etc. PHYSICAL DEMANDS * The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. * While performing the duties of this job, the employee is required to sit, kneel, and stand regularly while installing alcohol monitoring devices into tight spaces. * The employee frequently is required to walk, reach or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision. * Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Overtime is limited but required occasionally, and continuous interruptions require flexibility and a willingness to modify plans and behavior when necessary. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities.

Responsibilities

The Technical Specialist is responsible for configuring, calibrating, and troubleshooting hardware and software in a process-driven environment. They must resolve technical issues for clients via phone or email while maintaining accurate documentation of all events.