Full job description

Technical Support

Dubai

Permanent

Job Title: Technical Specialist

Job Purpose: Project Delivery & Support

Qualification: BE/BTech/BS

Certification: CCNA / CCNP,NSE4, PCNSA / PCNSE

Experience: 5 - 10 Years

Mandatory Trainings Attended : Firewalls / Network

Responsibilities:

• Deliver Projects within schedule and budgets.
• Provide L1/L2 support for LAN, WAN, WLAN, and security infrastructure
• Troubleshoot routing, switching, VLAN, STP, OSPF, and BGP issues
• Support firewall operations including policies, NAT, VPNs, and HA
• Handle incidents, service requests, and changes within SLA timelines
• Monitor network and security devices and resolve performance issues
• Coordinate with OEM TAC teams for advanced troubleshooting
• Perform health checks and support planned maintenance activities
• Maintain as-built documents, diagrams, and operational SOPs
• Prepare incident reports and root cause analysis when required
• Work closely with customers, projects, and internal teams

Mandatory:

• Strong knowledge of networking fundamentals and security concepts
• Hands-on experience with firewalls (Palo Alto / Fortinet / Cisco)
• Experience with switches, wireless controllers, and access points
• Familiar with monitoring and ticketing tools
• Strong written and verbal communication and analytical skills
• Ability to multi-task, prioritize multiple objectives, initiatives, and requests.
• High Degree of Perseverance.
• Very good Customer handling Skills.
• Can Do attitude.
• Open to learn new technologies.

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