MSX International Technical Support Team will be responsible for delivering a high quality service. A personalized and caring trouble free interaction by knowledgeable and professional people, capable to adapt their mission to the specific case of the person they are in contact with.
The aim is to support the Network in repairing the vehicles in the most professional, accurate and efficient way.

REQUIRED SKILLS AND QUALIFICATIONS:

This is a fantastic opportunity if you are an experienced automotive technical engineer, who has a passion for cars and delivering exceptional customer experience.

This role is made for you if you…

• are trained and certified to ‘Master Technician’ status or equivalent
• experience as Technical Specialist L1
• have (electrical) diagnosis skills and experience
• have high voltage/EV experience
• are able to investigate, report on and diagnose complex vehicle systems, either “hands on” or remotely
• thrive in a fast-paced environment and can focus on multiple tasks and deadlines at the same time
• have a ‘can do attitude’

WHO ARE WE?

MSX is a business services provider in the field of Business Process Outsourcing, providing technology-enabled services to the Automotive sector. With 5,000 industry experts in 80 countries, we seek the best strategic solutions to help and develop car manufacturers, importers and dealer networks within a rapidly evolving industry.
Our goal is to support our customers by improving processes, increasing sales, reducing costs and keeping clients satisfied.
Do you want to be part of a motivated, successful team of specialists who make this possible?
Show your interest by applying. We’re looking forward to it!
Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market

DUTIES AND RESPONSIBILITIES:

• Provide remote technical support to the Aftersales Network and Field Service Engineer Team, in case of difficult repairs or diagnosis for legacy and new models
• Provide technical support to the Technical Specialist L1
• Manage the internal process of escalation
• Providing insights and suggestion to the Field Service Engineer Team on how to solve a case, researching similar cases within internal systems and data base
• Supporting the Customer Care Call Centre daily operations, sharing with them the most updated findings, best practices and FAQ on the most common topics
• Creating ad hoc reporting based on the data provided by the Technical Support Ticketing System, AISC system, Warranty System or any other system involved in the processes
• Identify emerging repairing trends or quality issues as result of reports analysis

This role is made for you if you…

• are trained and certified to ‘Master Technician’ status or equivalent
• experience as Technical Specialist L1
• have (electrical) diagnosis skills and experience
• have high voltage/EV experience
• are able to investigate, report on and diagnose complex vehicle systems, either “hands on” or remotely
• thrive in a fast-paced environment and can focus on multiple tasks and deadlines at the same time
• have a ‘can do attitude