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Diese Position berichtet an:
Technical Support & Training Manager

BENEFITS

• Employee Assistance Program
• Accident Insurance for Business Trips and Assignments
• ABB Children’s Holiday Home
• Family Care Leave
  Interested in joining our team? We are looking forward to receiving your complete application through our online tool. In the case of equal suitability, people with severe disabilities and their equals are given preference.

KEY RESPONSIBILITIES

In this role, you will provide L3-level technical support for PLC, HMI and drive-based applications – including cloud connectivity – within the Motion Drive Product (MODP) portfolio. You will act as an expert contact for customers, partners, and internal stakeholders, ensuring reliable pre- and post-sales support and contributing to the continuous development of the technical ecosystem around our PLC solutions.
The work model for the role is: onsite / hybrid. #LI-Onsite / #LI-Hybrid
This role is contributing to the Motion Drive Products division in Heidelberg. Main stakeholders are customers, partners, local sales teams, technical support colleagues, product management, R&D and global support functions.

You will be mainly accountable for:

• Providing technical support for customers and partners regarding PLC, HMI, drives and cloud-connected automation solutions
• Coordinating with local and regional technical support units to resolve complex technical issues by understanding customer problems and reproducing them for effective troubleshooting
• Delivering technical trainings to internal and external stakeholders inside and outside ABB
• Preparing and maintaining technical documentation, and managing hosted infrastructure - such as application notes and example- on cloud platforms
• Supporting customers with order-related technical queries and coordinating resolution with internal teams
• Gathering customer and market feedback, sharing insights with Product Management and Product Marketing, and conducting benchmarking to support strategic product development
• Ensuring a high-quality customer experience through clear communication and regular updates
• Support Pilot 0 tests for new products and features

You will join a dedicated and highly skilled technical support team, where you will be able to contribute your automation expertise and collaborate closely across functions and countries.

QUALIFICATIONS FOR THE ROLE

• Degree in automation engineering, electrical engineering, mechatronics or similar; alternatively, completed vocational training as an electronics technician for automation technology or in a related technical field
• Proven programming and configuration skills of PLC, HMI and drive systems (ABB or comparable platforms)
• Strong troubleshooting abilities for diagnosing software/ hardware faults; familiarity with tools such as Wireshark, basic Linux knowledge is beneficial
• Logical thinking skills to trace issues through PLC code and system architecture
• Familiarity with IT/networking industrial communication protocols and cloud connectivity
• Ability to read and interpret technical schematics and drawings
• Strong customer focus and structured problem-solving approach
• Good command of English and German, both written and spoken