At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The Position
We are looking for a Technical Specialist (m/f/d) for the Regional Customer Support Center (RCSC), based in Mannheim (Germany)*. On a daily basis, we support numerous customers from seven countries and provide remote, telephone and email support for inquiries, technical questions and complaints regarding our Roche analytical systems. That’s what moves us: Safe and easy routines for our customers means more patients we can help. We are proud of who we are, what we do and how we do it, with a clear goal in mind: Doing now what patients need next.

• You will support our customers in hospitals and diagnostic laboratories in the Netherlands and Belgium as well as colleagues in the field by telephone, digitally and via remote connection and support them from the acceptance of technical product problems to the derivation of suitable measures for problem solving.
• You identify the causes of product problems, work out solutions and initiate appropriate measures.
• You carefully document your activities in the supporting customer relationship management (CRM) system.
• You prepare product information and support the transfer of information to the customer and the exchange of knowledge within the organization